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New 8400M, 1 month old, Select a Version firmware issue?

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Flexfan
Flexfan Member ✭✭
in SmartSDR for Windows
Accidentally download firmware from 3.9.19 to 3.9.18. Now when I restarted the radio then press operate, it goes to the Select a Version screen, I then press update again and a popup asked do you want to downgrade your radio. I select no and remain stuck on the select a version screen. I have tried to downgrade twice then reload the latest software, do a cold restart. No joy. please help. Bob. K8EQC

Answers

  • Flexfan
    Flexfan Member ✭✭
    Options
    need help with new 8400M firmware issue
  • VE7ATJ_Don
    VE7ATJ_Don Member ✭✭✭✭
    Options

    Hi… best bet is to open a Help Desk ticket. The guys at Flex are pretty good at getting back with ideas and solutions in pretty quick order.

  • Flexfan
    Flexfan Member ✭✭
    Options
    Thanks Don
    I opened up help desk ticket today.
    Bob, K8EQC
  • KD0RC
    KD0RC Member, Super Elmer Moderator
    Options

    Hi Bob, the radio tries to operate with the version of software that you have loaded on your computer or front panel (Maestro).

    It sounds like the front panel is back a version, so the radio wants to know if you really want to downgrade, which, of course, you don't.

    You need to get the front panel back up to 3.9.19. do you see that as an option when you start it up?

  • Flexfan
    Flexfan Member ✭✭
    Options
    Hi Super elmer and thanks for responding. I think your correct on only needing to get the front panel back up to 3.9.19. I don't see that as an option when I start it up. The Select a Version screen shows v3.9.18 in the upper left with no other choices. I opened a ticket with the help desk. The latest Windows release notes talk about downloading the latest version to the M front panel but I dont see that on any software list at Flex. The notes say selecting that version will start the final portion of the upgrade process. Any more thoughts?

    Bob, K8EQC
  • Bill NE1B
    Bill NE1B Member ✭✭✭
    Options

    Finding the correct web page for Flex software downloads is always a challenge. This is always the logical one, but sometimes clicking that puts you into circular logic:

    https://www.flexradio.com/software/

    You need to get to the Installers:

    https://www.flexradio.com/category/software/installers/

    Try that.

    73,

    Bill, NE1B

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