3.9 update

If the purple light is stuck on and it has been >10 min, you're safe to pull the plug and reboot (see the release notes as this is covered there). The update should continue.

If you are attempting to update to v3.9 -AND- this is your first update on a Maestro or M model -AND- you get an exception like below, I have good news and bad news.

The bad news is that the update is not going to work without some extra steps. The good news is that once you have followed these steps, you won't have to do anything like this in the future. The steps are fairly easy to follow, but need to be followed carefully. The steps are as follows:

1. Phase 1: Attempt to load v3.9
   1. Boot the Maestro/M model.
   2. Select the radio (or click Operate on the M model)
   3. Select v3.9 (top option) and click Update.
   4. If this process succeeds, you're done.  Otherwise...
   5. Click dismiss on any permission errors until you see a blank/black screen.
   6. Press the power button to shut down.
2. Phase 2: Attempt to load v3.8 (will fail)
   1. Boot the Maestro/M model.
   2. Select the radio (or click Operate on the M model)
   3. Select v3.8 (not the top option) and click Update.  This will likely fail.
   4. Click dismiss on any errors until you see a blank/black screen.
   5. Press the power button to shut down.
3. Phase 3: Attempt to load v3.8 again (will succeed)
   1. Boot the Maestro/M model.
   2. Select the radio (or click Operate on the M model)
   3. Select v3.8 (not the top option) and click Update.  This will likely succeed.
   4. It is important to get to the main operating screen in this process where you can tune a Slice, etc.
   5. Reboot or select Switch Version/Radio from the Menu>Radio Tab.
4. Phase 4: Attempt to load v3.9 (will succeed)
   1. Boot the Maestro/M model, if necessary.
   2. Select the radio (or click Operate on the M model)
   3. Select v3.9 (the top option) and click Update.  This will likely succeed.

While this process is inconvenient, it beats having to ship the unit in to correct the problem.

For the more technically inclined, this problem was caused by folder permissions setup in the Maestro/M image that prevented access to the folder that contains the radio firmware update. This has since been corrected in our image for new units, but this means that any units in the field that have this problem will need to use these steps the first time they attempt to update (and only that time).

If you attempt this procedure and still have trouble, please open a helpdesk ticket and we will help you to the best of your ability.