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3.9.18 SmartSDR Windows Install crashes

N1SH
N1SH Member ✭✭
edited June 19 in SmartSDR for Windows

6600M. I updated the radio via the front panel. Went to update SmartSDR on Windows and the installer crashes after I click through all the install options.

Windows 11. I made sure all the recent Windows updates were applied.

Anyone else having this problem? Searching the community here I don't see any similar threads.

Ran the installer from the command line with the /LOG= parameter and it gives me the following (I replaced my username with USERNAME in the text below):

```
2025-06-18 21:54:52.357 Log opened. (Time zone: UTC-04:00)
2025-06-18 21:54:52.357 Setup version: Inno Setup version 6.3.3
2025-06-18 21:54:52.357 Original Setup EXE: C:\Users\USERNAME\Downloads\SmartSDR_v3.9.18_Installer.exe
2025-06-18 21:54:52.357 Setup command line: /SL5="$B032C,380634460,880640,C:\Users\USERNAME\Downloads\SmartSDR_v3.9.18_Installer.exe" /SPAWNWND=$60200 /NOTIFYWND=$7048C /LOG=install.log
2025-06-18 21:54:52.357 Compatibility mode: Yes (Installer)
2025-06-18 21:54:52.357 Windows version: 10.0.22631
2025-06-18 21:54:52.357 Windows architecture: x64 (64-bit)
2025-06-18 21:54:52.357 Machine types supported by system: x86 x64
2025-06-18 21:54:52.357 User privileges: Administrative
2025-06-18 21:54:52.357 Administrative install mode: Yes
2025-06-18 21:54:52.357 Install mode root key: HKEY_LOCAL_MACHINE
2025-06-18 21:54:52.357 64-bit install mode: Yes
2025-06-18 21:54:52.357 Created protected temporary directory: C:\Users\USERNAME\AppData\Local\Temp\is-BJJQ7.tmp
2025-06-18 21:54:52.357 -- DLL function import --
2025-06-18 21:54:52.357 Function name: MessageBoxW
2025-06-18 21:54:52.357 DLL name: user32.dll
2025-06-18 21:54:52.357 Dest DLL name: user32.dll
2025-06-18 21:54:52.357 Importing the DLL function.
2025-06-18 21:54:52.357 Successfully imported the DLL function. Delay loaded? No
2025-06-18 21:54:57.248 Found 496 files to register with RestartManager.
2025-06-18 21:54:57.248 Calling RestartManager's RmGetList.
2025-06-18 21:54:57.264 RmGetList finished successfully.
2025-06-18 21:54:57.264 RestartManager found no applications using one of our files.
2025-06-18 21:54:57.264 Extracting temporary file: C:\Users\USERNAME\AppData\Local\Temp\is-BJJQ7.tmp\startup_delete_all_cat_dax.bat
```

When it runs, a window pops up and goes away quickly, pretty sure it's a command prompt to run the batch file that's at the end of the log.

Answers

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    I created a support ticket for this.

  • K6HN
    K6HN Member ✭✭

    Same exact issue here.

  • N1SH
    N1SH Member ✭✭

    Thanks Mike! That was my next step.

    Stephen, N1SH

  • N1SH
    N1SH Member ✭✭

    Resolution: Right click the installer exe and under "Compatibility Mode" click on "Run this program in compatibility mode for Windows 8.

  • K6HN
    K6HN Member ✭✭

    I'll try that. Thanks for posting.

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