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Do you show your operating status of the SmartLink servers/services somewhere?

Stefan Meyre
Stefan Meyre Member, Unconfirmed ✭
in Remote Operation (SmartLink)
Is there a place where I can see the current status of the SmartLink servers/services?
Do you inform publicly about scheduled maintenance windows etc.?
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Best Answers

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Answer ✓

    While we have an internal health page, we have not yet shared it with the public.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Answer ✓

    Since we moved SmartLink to AWS over a year go, it has been rock solid.

    All SmartLink does is provide the WAN (outside internet address) and the 2 ports to use to the SmartSDR client. The SmartSDR client then does a direct connection to your router/radio.

    If some work for you and some don't, 99% of the time the port forwarding in the router is broken or the radio is not power on. And, the way we designed the radio to work, power cycling the radio will send new uPNP commands to the router to fix things.

    If you don't use the fully automatic mode, then you'll have to do some digging on your own. We highly recommend full auto using DHCP or DHCP reservations and uPNP on the router.

    I've run 3-4 radios like this for years at the house without issue.

    Sorry for the rant! :). If you get stuck figuring it out, you can open support ticket and we will give you a hand.

Answers

  • Stefan Meyre
    Stefan Meyre Member, Unconfirmed ✭
    Thx Mike; I am just having difficulties to connect so SmartLink the last few days (but not on all remota radios)...
    So I wanted to make sure your service is up and running..
  • John WA7UAR
    John WA7UAR Member ✭✭✭
    edited June 17

    I am experiencing loss of SmartLink access this evening (Monday, June 16, 2025, around 0200Z / 7 PM PST). I logged out of my remote radio and then was unable to log back on. I know that @Mike-VA3MW says there is an internal (to Flex) smartlink status but… I wish Flex could allow that insight to be more public. Perhaps it is only a problem in my local region (Seattle)? Anyone else?? Thanks. -John

  • Billjhs
    Billjhs Member ✭✭
    edited June 17

    John…I also cannot see the smartlink server today June 17 at 2pm local time….I also had to restart/reboot everything here to get it going again….

  • John WA7UAR
    John WA7UAR Member ✭✭✭

    @billjhs — thank you for that report that you had issues too this morning. I will again reboot and report back here. When you say your rebooted everything… you mean the PC/AMP/TUNER/etc?? I will attempt to do that as well.

  • John WA7UAR
    John WA7UAR Member ✭✭✭
    edited June 17

    @Billjhs — After rebooting (just the Flex) this morning, I now have SmartLink visible again at 1815Z 11:15 AM PST.

    Another post about this issue was made to:

    https://community.flexradio.com/discussion/8031886/smartlink-currently-down-june-16-17-30-utc

    I recommended to @Mike-VA3MW that he again make a request for a public facing SmartLink status page.

    Thank you.

  • VE7FM
    VE7FM Member ✭✭

    As was mentioned I had the problem yesterday and it has now occurred again today. I am guessing another radio reboot will fix the issue but I'm not home to verify.

    It really is starting to look more like an issue with the SmartLink servers. Also I'm not far from Seattle, could easily be the same server John WA7UAR is using.

  • Billjhs
    Billjhs Member ✭✭

    John…I had to reboot the computer and the radio…..all has been ok so far today since then….

    73 Bill

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