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Cannot update, says "Radio uplinks over Smartlink are not supported at this time" - Any suggestions?

John K6VFR
John K6VFR Member ✭✭
in SmartSDR for Windows

I have tried to update, but will not let me. I don't need or want Smartlink, but not sure what to do to get the update and start using my Flex…HELP! Thanks, John K6VFR

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Answers

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi John, a few questions:

    What radio?

    What version are you updating from/to?

    What O/S (Windows, Mac, etc)?

    What client (SmartSDR, Maestro, M model front panel)?

    How are you connected to the radio (Ethernet, WiFi)?

  • John K6VFR
    John K6VFR Member ✭✭

    Hi Len,

    All good questions that I should have included. Flex 6400, Windows, SmartSDR on PC desktop, WiFi…As I write this, maybe the first thing I need to do is go off WiFI and go to ethernet connection…?

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited March 28

    Hi John

    Cannot update, says "Radio uplinks over Smartlink are not supported at this time"

    That tells me that you were using SmartLink to connect to your radio. That is the only time it shows up.

    It sounds like your radio and the client software (PC, Maestro, etc) is on a totally different network than the radio. If you are using WiFi, is it possible that your WiFi is a Mesh network? If so, it might be that your WiFi clients are totally isolated from the radio and this is why your can't do an update. If this is the case, you may need to change the configuration of your Mesh network so that it runs in a Bridged or AP mode.

    Yes, try a test not using WiFi first. See how that works.

    If this sounds confusing, please open a support ticket and we can get it sorted out for you.

    https://helpdesk.flexradio.com/hc/en-us/requests/new

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