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    • Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
    Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

    SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
    SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
    Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
    Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
    Antenna Genius Utility v4.1.8
    If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
    Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

    Do you show your operating status of the SmartLink servers/services somewhere?

    Member, Unconfirmed ✭
    in Remote Operation (SmartLink)
    Is there a place where I can see the current status of the SmartLink servers/services?
    Do you inform publicly about scheduled maintenance windows etc.?
    Tagged:

    Best Answers

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
      Answer ✓

      While we have an internal health page, we have not yet shared it with the public.

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
      Answer ✓

      Since we moved SmartLink to AWS over a year go, it has been rock solid.

      All SmartLink does is provide the WAN (outside internet address) and the 2 ports to use to the SmartSDR client. The SmartSDR client then does a direct connection to your router/radio.

      If some work for you and some don't, 99% of the time the port forwarding in the router is broken or the radio is not power on. And, the way we designed the radio to work, power cycling the radio will send new uPNP commands to the router to fix things.

      If you don't use the fully automatic mode, then you'll have to do some digging on your own. We highly recommend full auto using DHCP or DHCP reservations and uPNP on the router.

      I've run 3-4 radios like this for years at the house without issue.

      Sorry for the rant! :). If you get stuck figuring it out, you can open support ticket and we will give you a hand.

    Answers

    • Member, Unconfirmed ✭
      Thx Mike; I am just having difficulties to connect so SmartLink the last few days (but not on all remota radios)...
      So I wanted to make sure your service is up and running..

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