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The latest SmartSDR Software:
SmartSDR v4.2.18 | SmartSDR v4.2.18 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software:
The latest 4O3A Genius Product Software and Firmware
How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

FlexRadio customer service is 599

N5NHJ
N5NHJ Member ✭✭✭
in FLEX-8000 Signature Series

Last night, Saturday, around 6:30 PM Central, I had to open a support ticket for my new 8600. To my surprise, Tim (W4TME) responded in under an hour, providing a thorough set of instructions to resolve the issue.

His solution worked flawlessly, and I couldn’t be more impressed. It seems Flex is in full Hypercare mode for the new 8X00 series!

Thank you, Tim

Comments

  • VE7ATJ_Don
    VE7ATJ_Don Member ✭✭✭✭

    actually, I find the whole team VERY responsive and helpful on all the lines — 6xxx, 1500, etc. :-)

    Maybe not THAT quick after hours, but almost always within 24 hours or less.

  • Neil D Friedman N3DF
    Neil D Friedman N3DF Member ✭✭✭✭

    Now only if my specialist MDs didn’t make me wait three months for an appointment.

  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭

    That is a reliability issue. There are too many of us humans needing repair whereas Flex radios are on the whole without lifetime problems.

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