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SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
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FlexRadio customer service is 599

N5NHJ
N5NHJ Member ✭✭✭
in FLEX-8000 Signature Series

Last night, Saturday, around 6:30 PM Central, I had to open a support ticket for my new 8600. To my surprise, Tim (W4TME) responded in under an hour, providing a thorough set of instructions to resolve the issue.

His solution worked flawlessly, and I couldn’t be more impressed. It seems Flex is in full Hypercare mode for the new 8X00 series!

Thank you, Tim

Comments

  • VE7ATJ_Don
    VE7ATJ_Don Member ✭✭✭✭

    actually, I find the whole team VERY responsive and helpful on all the lines — 6xxx, 1500, etc. :-)

    Maybe not THAT quick after hours, but almost always within 24 hours or less.

  • Neil D Friedman N3DF
    Neil D Friedman N3DF Member ✭✭✭✭

    Now only if my specialist MDs didn’t make me wait three months for an appointment.

  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭

    That is a reliability issue. There are too many of us humans needing repair whereas Flex radios are on the whole without lifetime problems.

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