Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?


SmartSDR v4.0.1 and the SmartSDR v4.0.1 Release Notes

SmartSDR v3.10.15 and the SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

FlexRadio customer service is 599

N5NHJ
N5NHJ Member ✭✭✭
in FLEX-8000 Signature Series

Last night, Saturday, around 6:30 PM Central, I had to open a support ticket for my new 8600. To my surprise, Tim (W4TME) responded in under an hour, providing a thorough set of instructions to resolve the issue.

His solution worked flawlessly, and I couldn’t be more impressed. It seems Flex is in full Hypercare mode for the new 8X00 series!

Thank you, Tim

Comments

  • VE7ATJ_Don
    VE7ATJ_Don Member ✭✭✭✭

    actually, I find the whole team VERY responsive and helpful on all the lines — 6xxx, 1500, etc. :-)

    Maybe not THAT quick after hours, but almost always within 24 hours or less.

  • Neil D Friedman N3DF
    Neil D Friedman N3DF Member ✭✭✭✭

    Now only if my specialist MDs didn’t make me wait three months for an appointment.

  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭

    That is a reliability issue. There are too many of us humans needing repair whereas Flex radios are on the whole without lifetime problems.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories