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Front panel says FLEX-6500 but comes up as a FLEX-6700

wreckdiver
wreckdiver Member ✭
edited August 2024 in SmartSDR for Windows
I bought a used Flex off ebay where the front panel is labeled FLEX-6500 but a sticker on the back says 6700 and it comes up in SmartDSR as a 6700. What gives? Also, I did an upgrade to v3.2 of SDSR and bought the upgrade SDSR doesn't recognize that I bought it. Tried a reset of the Flex and computer but still shows up that I need to purchase v32. even after a refresh.

Comments

  • VE7ATJ_Don
    VE7ATJ_Don Member ✭✭✭✭

    Hi… Not sure what's happening here, but my suggestion would be to open up a Help Desk Ticket and supply them with the serial # of the unit. That should help determine if you have a 6500 or 6700.

    It's possible that, since you can essentially 'name' your rig anything you want in SmartSDR (i.e. the label in 'STATION:' at the bottom of the panadapter.

    It's also possible either the radio's internal config file has been corrupted or has been incorrectly loaded. Maybe try a full reset of the radio and see if that helps.

  • WX7Y
    WX7Y Member ✭✭✭✭

    I would bring up SmartSDR and look in the "Settings" tab, click on the Radio tab, in the serial number it should tell you what radio it is. If it has a 6500 in the serial number then it is a 6500 and the same thing with the 6700.

    What has probably happened someone replaced the Front panel and maybe other parts from a 6500 for some reason or other for a Frankenstein radio.

    SmartSDR 3.2 update: The Hardware Serial number of the RADIO is assigned to the SmartSDR version license so it doesn't matter how many time you re-install SmartSDR is not going to make a difference if the Serial numbers don't match with what FLEX set the version 3 license to. Once you find the correct serial number of the Radio hardware than you need to do a help desk ticket and find out why your Version 3 hasn't been attached to the Radio hardware.

    I would HIGHLY recommend that you update to SmartSDR version 3.7.4 in any case with the Radio and if it is a 6700 you got a MUCH better Radio than the 6500.

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    I would submit a help desk ticket. Flex support will be able to sort it out

  • w0pd
    w0pd Member ✭✭

    I agree with all the above. I was curious for myself, so I searched eBay, and I think I saw the radio you bought. It sure looks like a 6700 to me from the rear panel. I would be interested if you could share with us here how everything turns out once you get it figured out.

    73

    Mike

  • wreckdiver
    wreckdiver Member ✭
    I meant v3.7, not v3.2 of smartsdr.
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Support is working with the customer.

This discussion has been closed.

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