Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
The latest SmartSDR Software:
SmartSDR v4.2.20 | SmartSDR v4.2.20 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software:
The latest 4O3A Genius Product Software and Firmware
How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

Front panel says FLEX-6500 but comes up as a FLEX-6700

Options
wreckdiver
wreckdiver Member ✭
edited August 2024 in SmartSDR for Windows
I bought a used Flex off ebay where the front panel is labeled FLEX-6500 but a sticker on the back says 6700 and it comes up in SmartDSR as a 6700. What gives? Also, I did an upgrade to v3.2 of SDSR and bought the upgrade SDSR doesn't recognize that I bought it. Tried a reset of the Flex and computer but still shows up that I need to purchase v32. even after a refresh.

Comments

  • VE7ATJ_Don
    VE7ATJ_Don Member ✭✭✭✭
    Options

    Hi… Not sure what's happening here, but my suggestion would be to open up a Help Desk Ticket and supply them with the serial # of the unit. That should help determine if you have a 6500 or 6700.

    It's possible that, since you can essentially 'name' your rig anything you want in SmartSDR (i.e. the label in 'STATION:' at the bottom of the panadapter.

    It's also possible either the radio's internal config file has been corrupted or has been incorrectly loaded. Maybe try a full reset of the radio and see if that helps.

  • WX7Y
    WX7Y Member ✭✭✭✭
    Options

    I would bring up SmartSDR and look in the "Settings" tab, click on the Radio tab, in the serial number it should tell you what radio it is. If it has a 6500 in the serial number then it is a 6500 and the same thing with the 6700.

    What has probably happened someone replaced the Front panel and maybe other parts from a 6500 for some reason or other for a Frankenstein radio.

    SmartSDR 3.2 update: The Hardware Serial number of the RADIO is assigned to the SmartSDR version license so it doesn't matter how many time you re-install SmartSDR is not going to make a difference if the Serial numbers don't match with what FLEX set the version 3 license to. Once you find the correct serial number of the Radio hardware than you need to do a help desk ticket and find out why your Version 3 hasn't been attached to the Radio hardware.

    I would HIGHLY recommend that you update to SmartSDR version 3.7.4 in any case with the Radio and if it is a 6700 you got a MUCH better Radio than the 6500.

  • KD0RC
    KD0RC Member, Super Elmer Moderator
    Options

    I would submit a help desk ticket. Flex support will be able to sort it out

  • w0pd
    w0pd Member ✭✭
    Options

    I agree with all the above. I was curious for myself, so I searched eBay, and I think I saw the radio you bought. It sure looks like a 6700 to me from the rear panel. I would be interested if you could share with us here how everything turns out once you get it figured out.

    73

    Mike

  • wreckdiver
    wreckdiver Member ✭
    Options
    I meant v3.7, not v3.2 of smartsdr.
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    Support is working with the customer.

This discussion has been closed.

Categories