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Cannot connect toTGXL and PGXL utility

DonS
DonS Member ✭✭✭
in Tuner Genius XL

When I start either TGXL utility or PGXL utility or both on the PC, neither one shows a connection to the physical device. Help, thoughts? I was on the air two nights ago and had no issues then.

Don - kx9q

Answers

  • DonS
    DonS Member ✭✭✭

    I was able to get the PGXL utility working after I clicked on the "gear" in the utility. TGXL still will not connect.

    Don - kx9q

  • DonS
    DonS Member ✭✭✭

    Can I change the antenna selection without the use of the TGXL utility?

    Don -kx9q

  • W2PP
    W2PP Member ✭✭✭

    try resetting your router

    Peter

  • DonS
    DonS Member ✭✭✭

    I did but no success.

  • W2PP
    W2PP Member ✭✭✭

    is the network light flickering on the TGXL?

    In the router device table does the TGXL show up?

    If the answer to either is no I d open a support ticket

    Peter

  • DonS
    DonS Member ✭✭✭

    Yes to both questions. I opened a helpdesk ticket.

    Don

  • DonS
    DonS Member ✭✭✭
    edited July 2024

    Today, I decided to delete the TGXL utility, reboot, and install the current version (same version as the one I deleted) of TGXL from the Community web site. To my surprise when I started the TGXL utility (newly installed) it was able to connect to the TGXL.

  • W2PP
    W2PP Member ✭✭✭

    that’s unusual but I’m glad you got it figured out!!

    Peter

  • David Decoons, wo2x
    David Decoons, wo2x Member, Super Elmer Moderator

    Sounds like your antivirus/firewall software did an upgrade and blocked the communications to the TG XL. By reinstalling the app, it recreated the firewall rules.

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