Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
The latest SmartSDR Software:
SmartSDR v4.2.18 | SmartSDR v4.2.18 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software:
The latest 4O3A Genius Product Software and Firmware
How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

Cannot connect toTGXL and PGXL utility

DonS
DonS Member ✭✭✭
in Tuner Genius XL

When I start either TGXL utility or PGXL utility or both on the PC, neither one shows a connection to the physical device. Help, thoughts? I was on the air two nights ago and had no issues then.

Don - kx9q

Answers

  • DonS
    DonS Member ✭✭✭

    I was able to get the PGXL utility working after I clicked on the "gear" in the utility. TGXL still will not connect.

    Don - kx9q

  • DonS
    DonS Member ✭✭✭

    Can I change the antenna selection without the use of the TGXL utility?

    Don -kx9q

  • W2PP
    W2PP Member ✭✭✭

    try resetting your router

    Peter

  • DonS
    DonS Member ✭✭✭

    I did but no success.

  • W2PP
    W2PP Member ✭✭✭

    is the network light flickering on the TGXL?

    In the router device table does the TGXL show up?

    If the answer to either is no I d open a support ticket

    Peter

  • DonS
    DonS Member ✭✭✭

    Yes to both questions. I opened a helpdesk ticket.

    Don

  • DonS
    DonS Member ✭✭✭
    edited July 2024

    Today, I decided to delete the TGXL utility, reboot, and install the current version (same version as the one I deleted) of TGXL from the Community web site. To my surprise when I started the TGXL utility (newly installed) it was able to connect to the TGXL.

  • W2PP
    W2PP Member ✭✭✭

    that’s unusual but I’m glad you got it figured out!!

    Peter

  • David Decoons, wo2x
    David Decoons, wo2x Member, Super Elmer Moderator

    Sounds like your antivirus/firewall software did an upgrade and blocked the communications to the TG XL. By reinstalling the app, it recreated the firewall rules.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories