Cannot connect toTGXL and PGXL utility

DonS

When I start either TGXL utility or PGXL utility or both on the PC, neither one shows a connection to the physical device. Help, thoughts? I was on the air two nights ago and had no issues then.

Don - kx9q

DonS

I was able to get the PGXL utility working after I clicked on the "gear" in the utility. TGXL still will not connect.

Don - kx9q

DonS

Can I change the antenna selection without the use of the TGXL utility?

Don -kx9q

W2PP

try resetting your router

Peter

DonS

I did but no success.

W2PP

is the network light flickering on the TGXL?

In the router device table does the TGXL show up?

If the answer to either is no I d open a support ticket

Peter

DonS

Yes to both questions. I opened a helpdesk ticket.

Don

DonS

Today, I decided to delete the TGXL utility, reboot, and install the current version (same version as the one I deleted) of TGXL from the Community web site. To my surprise when I started the TGXL utility (newly installed) it was able to connect to the TGXL.

W2PP

that’s unusual but I’m glad you got it figured out!!

Peter

David Decoons, wo2x

Sounds like your antivirus/firewall software did an upgrade and blocked the communications to the TG XL. By reinstalling the app, it recreated the firewall rules.