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Why is Samrt SDR suddenly forcing me to use Smartlink when the radio is in the shack like it always

Steven Lott Smith
Steven Lott Smith Member ✭✭
in SmartSDR for Windows

Been using my radio locally in my shack and occasionally on the road via Smart Link

However never had the software Version 3.7.4 force me to locally use Smart Link

Windows machine no recent changes in the shack

KG5VK

Answers

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Steven, that probably indicates loss of connection with the radio. It could be any ethernet cable or piece of network gear.

    I would start troubleshooting by connecting your computer directly to the radio. If this works, it establishes that the computer, SmartSDR, the radio and the cable are all ok.

    If that is all ok, power down all of the network gear (router, switch, etc) and power them back up to see if that solves it.

    If the direct connection does not work, then I would shut it all down, reboot the computer and do a factory reset on the radio (export your profiles first). When the radio is done with the reset, start SmartSDR.

    If it still doesn't work, then it is time to submit a help desk ticket.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited May 2024

    It sounds like your radio and your computer are on 2 different networks.

    Any chance you added a mesh or a range extender?

    If you can tell us the IP address of the computer and the IP address of the radio, it might start to tell part of the story.

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