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Smart link not connecting After Upgrade to 3.6.8

Vindelnero
Vindelnero Member ✭
in Computers and Operating Systems
After the update when trying to connect to my radio remotely Smart link sees the radio but fails to connect. Any thoughts or suggestions would be greatly appreciated.
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Comments

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    I would submit a help desk ticket.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    @Vindelnero

    Whenever I hear this symptom, I tell the customer to do the following:

    • Reboot the Radio
    • Reboot the router/internet modem
    • Turn the firewall off on the PC or if you use the firewall, make sure the Firewall rules are correct.

    This is very key. Every version of SmartSDR is a 100% different program installed on your PC. This makes it easy to change versions if you need to. You do have to make sure that your firewall rules are correct for SmartSDR v3.6.8.

    73

  • Vindelnero
    Vindelnero Member ✭
    thanks Mike I'll give it a shot when i return to the home QTH this weekend.
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    If you still have an issue when you get back, please open a support ticket and they will get you sorted out.

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