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    • Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
    Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

    SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
    SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
    Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
    Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
    Antenna Genius Utility v4.1.8
    If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
    Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

    Power Genius XL and Tuner Genius will not show up in their respective Utility Software.

    Member ✭
    in Remote Operation (SmartLink)
    I purchase these units used and they were working fine.
    Got them hooked up at home on my home computer and both devices will not show up in their respective utility software as they should. Both units have the latest firmware upgrades. When I turn on the Power XL it boots up correctly.
    Please help

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    Comments

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      When this happens, the first thing to check is your Windows Firewall. Try turning it off and see if they show up on your computer.

      When they don't show up, it is due to the information from the PGXL and TGXL not being heard by the PC.

      Also, what versions of the PGXL and TGXL software did you install?

    • Member ✭
      edited January 2024
      I have latest versions of soft ware in both we double checked and windows firewall inbound rules show the Flex Power Genius as well. The Power Genius also has been set to factory default as well
    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      As a test, please turn off the firewall just to make sure that it is not the issue.

      Next, what is the IP address of the computer and the IP address of the other devices?

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