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Power Genius XL and Tuner Genius will not show up in their respective Utility Software.

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Huel
Huel ✭
in Remote Operation (SmartLink)
I purchase these units used and they were working fine.
Got them hooked up at home on my home computer and both devices will not show up in their respective utility software as they should. Both units have the latest firmware upgrades. When I turn on the Power XL it boots up correctly.
Please help

Comments

  • Mike-VA3MW
    Mike-VA3MW admin
    Options

    When this happens, the first thing to check is your Windows Firewall. Try turning it off and see if they show up on your computer.

    When they don't show up, it is due to the information from the PGXL and TGXL not being heard by the PC.

    Also, what versions of the PGXL and TGXL software did you install?

  • Huel
    Huel ✭
    edited January 2024
    Options
    I have latest versions of soft ware in both we double checked and windows firewall inbound rules show the Flex Power Genius as well. The Power Genius also has been set to factory default as well
  • Mike-VA3MW
    Mike-VA3MW admin
    Options

    As a test, please turn off the firewall just to make sure that it is not the issue.

    Next, what is the IP address of the computer and the IP address of the other devices?

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