Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?

SmartSDR v4.1.3 and the SmartSDR v4.1.3 Release Notes
SmartSDR v3.10.15 and the SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

SSDR 3.5.9 installation problem

Mr Radio
Mr Radio Member ✭✭✭
in SmartSDR for Windows

In Setup Components DAX and CAT squares are with ticks while SSDR application file are greyed out.

When attempting installation the progress line show no progress ( no green bar) and window closes after a few seconds.

Any suggestions how to resolve this problem?


Tom

Best Answer

  • Eric-KE5DTO
    Eric-KE5DTO Administrator, FlexRadio Employee admin
    edited October 2023 Answer ✓

    If you're running Windows 11, this is likely a new issue we've encountered recently. We're tracking this issue as SMART-8437. Running the installer in compatibility mode (as Windows 8) seems to work around this new issue.

    To use compatibility mode, right click on the installer select Properties. Then on the Compatibility Tab, check the box to use Compatibility Mode with Windows 8 selected (see attached photo).

    Untitled.png

    Give that a try and let us know if that fixes things for you.

Answers

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Tom, please open a support ticket.

    Odds are you'll have to delete the data in %appdata% for SmartSDR. The guys will help you out with it.

  • Trucker
    Trucker Member ✭✭✭✭

    Or you can right click on the install file and select Run as Administrator. I had to do that on one of my Windows 11 test computers.

    James

    WD5GWY

  • Mr Radio
    Mr Radio Member ✭✭✭

    I am pleased to report that the problem has been resolved. I have followed OM Eric's suggestion and yes , my OS is Windows 11. TNX to all OMs who responded to my note.


    Tom

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories