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SSDR 3.5.9 installation problem

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Mr Radio
Mr Radio Member ✭✭
in SmartSDR for Windows

In Setup Components DAX and CAT squares are with ticks while SSDR application file are greyed out.

When attempting installation the progress line show no progress ( no green bar) and window closes after a few seconds.

Any suggestions how to resolve this problem?


Tom

Best Answer

  • Eric-KE5DTO
    Eric-KE5DTO Administrator, FlexRadio Employee admin
    edited October 2023 Answer ✓
    Options

    If you're running Windows 11, this is likely a new issue we've encountered recently. We're tracking this issue as SMART-8437. Running the installer in compatibility mode (as Windows 8) seems to work around this new issue.

    To use compatibility mode, right click on the installer select Properties. Then on the Compatibility Tab, check the box to use Compatibility Mode with Windows 8 selected (see attached photo).

    Untitled.png

    Give that a try and let us know if that fixes things for you.

Answers

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    Tom, please open a support ticket.

    Odds are you'll have to delete the data in %appdata% for SmartSDR. The guys will help you out with it.

  • Trucker
    Trucker Member ✭✭✭
    Options

    Or you can right click on the install file and select Run as Administrator. I had to do that on one of my Windows 11 test computers.

    James

    WD5GWY

  • Mr Radio
    Mr Radio Member ✭✭
    Options

    I am pleased to report that the problem has been resolved. I have followed OM Eric's suggestion and yes , my OS is Windows 11. TNX to all OMs who responded to my note.


    Tom

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