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Smartlink not working

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EA7IXM
EA7IXM Member, Unconfirmed ✭✭
in Remote Operation (SmartLink)
Since yesterday Smartlink has been OFF, it seems that the problem is with the FlexRadio company that has plasticine servers

Do you see it normal that FlexRadio users who pay more than €3,000 for a FlexRadio do not have remote service since yesterday?

Many radio amateurs use flex as remotes and it is the only way to make radio they have.

If you had an additional option to your servers, such as the option that each user can host official flexradio software wherever they want to have their own server for remote use, this would not happen.

I don't like what I'm seeing with flex at all
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Comments

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    We understand the inconvenience caused by the ongoing service outage, now entering its second day. We sincerely apologize for the disruption to your services, and we want to provide you with an update on our efforts to resolve this situation.

    Our dedicated team has been working around the clock to identify and rectify the underlying issue. While we had hoped to have services restored by now, the situation has proven to be more complex than initially anticipated. Rest assured that we are making every possible effort to expedite the resolution process.

    Changes we made last night to the SmartLink authentication servers did have a brief positive affect, and some of you may have been able to access your radio, however, the core problem has returned.

    We understand that your reliance on our services is critical, and we want to assure you that we are fully committed to getting your systems back up and running as soon as possible. We are continuously monitoring the situation and working diligently to minimize the impact on your operations.

    We will provide regular updates to keep you informed of our progress. In the meantime, if you have any immediate concerns or require assistance, please do not hesitate to contact our support team at [support email/phone].

    Once again, we apologize for the inconvenience this outage has caused and appreciate your patience as we work to restore normalcy.

  • ve4wsc
    ve4wsc Member, Unconfirmed ✭
    Options
    here's an idea
    How about putting a smartlink server status page on the main flex web site. we have been pulling hairs on our end only to finally find this message thread. a status page indicating the servers were down would have been just so helpful.
  • EA7IXM
    EA7IXM Member, Unconfirmed ✭✭
    Options
    Lack of professionalism, very bad update and we continue for the fourth consecutive day without being able to enjoy our remote because of FlexRadio.

    Is that why I pay €4,000 for a flexradio?

    They should be ashamed to have their clients like this without the service they have paid for.

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