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SmartSDR v3.4.21 aborts with Unhandled Error (non UI)

m5kvk
m5kvk Member ✭✭
edited March 2023 in SmartSDR for Windows

I've just installed SmartSDR on a Windows 10 machine. When I start it, I get the following and there is no audio. If I click on PC Audio, I get it again, so I infer that it's something to do with audio driver. I ran the steps to manually reinstall the various DAX drivers, but it makes no difference. I also tried deleting the sesions, and even a total reinstall.

Any ideas?

Gareth - M5KVK

Screenshot 2023-03-29 114017.png


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Answers

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Gareth, If you haven't done so already, try a factory reset after exporting your profiles.

    If that doesn't help, submit a help desk ticket.

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Gareth, I think this is resolved in 3.4.23.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    If after upgrading to 3.4.23 you still have the same issue, please open a support ticket.

    73

  • m5kvk
    m5kvk Member ✭✭

    OK, I tried the following:

    • upgraded to 3.4.23
    • did a factory reset on the radio
    • deleted any potentially conflicting props (voicebanana and com0com)
    • uninstalled 3.4.23 and removed all traces from file system and registry
    • re-installed 3.4.23

    The problem persists, so I'll raise a help-desk ticket

    Incidentally, Smart SDR Mac drives the radio with no problem, so I think we can exclude this.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Thanks for doing that. Good call on com0com and banana.

    I use both all the time so I doubt they are the conflict.

    Let us know what they find.

    73

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