SmartSDR v3.4.23 and the SmartSDR v3.4.23 Release Notes | SmartSDR v2.9.1 and the SmartSDR v2.9.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.7.32 and the Power Genius XL Release Notes v3.7.32
Tuner Genius XL Utility v1.1.16 and the Tuner Genius XL Release Notes v1.1.16
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
SmartSDR v3.4.21 aborts with Unhandled Error (non UI)
I've just installed SmartSDR on a Windows 10 machine. When I start it, I get the following and there is no audio. If I click on PC Audio, I get it again, so I infer that it's something to do with audio driver. I ran the steps to manually reinstall the various DAX drivers, but it makes no difference. I also tried deleting the sesions, and even a total reinstall.
Gareth - M5KVK
Turns out that it was due to the absence of the media drivers.
Like most Windows PCs sold in the UK and EU, mine has Windows 10 'N'. This does not have Media Player bundled with it, or the media drivers. Tim, W4TME pointed me to https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a to get the optional Media Pack installed and now it's fine.
Hi Gareth, If you haven't done so already, try a factory reset after exporting your profiles.
If that doesn't help, submit a help desk ticket.0
Hi Gareth, I think this is resolved in 188.8.131.52
If after upgrading to 3.4.23 you still have the same issue, please open a support ticket.
OK, I tried the following:
- upgraded to 3.4.23
- did a factory reset on the radio
- deleted any potentially conflicting props (voicebanana and com0com)
- uninstalled 3.4.23 and removed all traces from file system and registry
- re-installed 3.4.23
The problem persists, so I'll raise a help-desk ticket
Incidentally, Smart SDR Mac drives the radio with no problem, so I think we can exclude this.0
Thanks for doing that. Good call on com0com and banana.
I use both all the time so I doubt they are the conflict.
Let us know what they find.
Leave a Comment
- 20.1K All Categories
- 186 Community Topics
- 2K New Ideas
- 387 The Flea Market
- 6.7K Software
- 5.6K SmartSDR for Windows
- 109 SmartSDR for Maestro and M models
- 275 SmartSDR for Mac
- 210 SmartSDR for iOS
- 208 SmartSDR CAT
- 142 DAX
- 332 SmartSDR API
- 8.2K Radios and Accessories
- 6.7K FLEX-6000 Signature Series
- 678 Maestro
- 37 FlexControl
- 807 FLEX Series (Legacy) Radios
- 574 Genius Products
- 323 Power Genius XL Amplifier
- 208 Tuner Genius XL
- 43 Antenna Genius
- 168 Shack Infrastructure
- 108 Networking
- 285 Remote Operation (SmartLink)
- 109 Contesting
- 453 Peripherals & Station Integration
- 105 Amateur Radio Interests
- 720 Third-Party Software