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Troubleshooting Remote Laptop Setup on Flex 6600 for Gaming Laptop

judywatson
judywatson Member ✭
in FLEX-6000 Signature Series
Hello everyone,

I am reaching out to the forum with regards to an issue I am currently experiencing in setting up my gaming laptop [https://www.lenovo.com/ca/en/d/gaming-laptops] remotely on my Flex 6600. I have tried a few different methods, but so far, I have not been successful in getting the remote setup to work as intended.

I have followed the instructions provided by the manufacturer and ensured that all software and firmware are up to date. However, whenever I try to connect remotely, I am not able to get the audio or video to work correctly, and the connection is unstable.

I am using a high-speed internet connection with plenty of bandwidth, so I do not believe that the issue lies there. I have also tried different settings for the audio and video, but none of them have solved the problem.

I would appreciate any advice or suggestions that the forum members may have regarding this issue. I am open to trying new methods or tools to get the remote setup to work as intended.

Thank you in advance for your help.

Best regards,

Judy

Answers

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Hi Judy

    There are a number of issues that need to look further on:

    • What is the bandwidth of the internet of your upload/download?
    • You might want to run some buffer bloat tests (you can google buffer bloat). This can affect your audio quality
    • Based on what you are saying, it sounds like you you are dropping data packets
    • Is there any WiFi involved?
    • You said that it isn't a bandwidth issue, but that is an assumption. How do you know for sure? This is something that needs to be confirmed 100% since it is such a key part of the solution.

    That is just some ideas of areas that we need to look deeper into.

    73

  • John KB4DU
    John KB4DU Member ✭✭✭✭

    Judy, how are you connecting remotely? Is it with smartlink?

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