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TGXL stuck on "connecting" all of a sudden

Member ✭✭
edited January 2023 in Tuner Genius XL

I can't think of any change I made.... all off a sudden my TGXL just shows "connecting". PGXL and antenna genius on the same router/vlan and switch are fine.  Same on all three of my computers.  If I go to the basement and Physically touch the unit it operates fine.  I removed the DC Power and plugged it back in with no change.  As you can see I disabled windows firewall and this is all LAN stuff.... no internet/firewall/ports involved.

image.png image.png

I've opened a ticket but figured I'd throw it out here since it's the weekend.


Thanks !

Josh - N0EG

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Comments

  • Member, Super Elmer Moderator

    Try doing a reset. You’ll need to reconfigure the tuner.

    Turn the rear power switch off. Hold the Operate/Bypass button in while turning on the rear power switch. Continue to hold the button until the front panel shows Config Reset.

    Reconfigure your settings.

    Dave wo2x

  • Member ✭✭

    Yea... Sorry... I should have stated I tried that already. Thansk Dave

  • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Can you Ping the TGXL at the IP address on the screen?

    It will tell you if you have a network connection to the device.

    If you can, check the lights on the switch just to see if you have a physical link to the TGXL from the switch.

    Does it work if it is not on a VLAN (just as a test)?

    73

  • Member ✭✭

    Hi Mike,

    Thanks for responding.

    Yes, my TGXL, AG and PGXL (in the basement all on the same unmanaged switch) are all pingable. This issue is only impacting the TGXL.

    And, I apologize, I should not have even mentioned VLAN as I don't have any of that set up on my Ubiquiti network.... very simple lan/wan... nothing weird

    Thanks again,

    Josh - N0EG

  • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Strange. It might be time to reach out to 4O3A about the issue.

    support@4o3a.com

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