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    Is Smartlink down again?

    Member ✭✭
    in Remote Operation (SmartLink)

    SSDR Windows 3.33 on both ends, radio shows as available, but cannot connect. I can connect fine via local LAN but not from remote PC nor Maestro. Maestro does "connect" and then "run" but then screen stays dark with no data exchange. Internet connection to remote site is fine. DAX and CAT appear to connect, but do not actually convey any data. This is becoming a comedy of errors.

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    Answers

    • Member ✭✭

      UPDATE: At the trasnmitter site, smartlink setup test shows a green light, but also the message "radio does not have an internet connetiion" but clearly it does, as do all the other devices on the LAN. It has the correct local IP address assigned, and both TCP and UDP port forwards are correct and active. Is Smartlink misbehaving or is it somthing local I cannot detect?

    • Member ✭✭
      edited December 2022

      I had the same problem for hours today. Then tonight it just started working again.

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      We have no reported outages for SL from our monitor tools. When it does go down, we hear from hundreds of customers almost immediately.

      If you don't see your radio, it is often related to network communications on your local LAN and rebooting the radio (and router) usually resolves it.

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