SmartSDR v3.3.32 and the SmartSDR v3.3.32 Release Notes | SmartSDR v2.8.0 and the SmartSDR v2.8.0 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.6.24 and the Power Genius XL Release Notes v3.6.24
Tuner Genius XL Utility v1.1.8 and the Tuner Genius XL Release Notes v1.1.8
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Rel 3.3.29 and SD Card - My experience from Italy
This is my experience following the update to release 3.3.29 ... A short story that may help you.
I am in possession of the 6300 model purchased years ago (one of the first to arrive in Italy).
I have made several software upgrades up to version 3.2.39 without any problems: everything has always been fine. In recent days the new 3.3.29 version was released and, like all previous times, I proceeded to update it.
Following the step by step instructions provided by FlexRadio I found myself, after about 30 minutes of waiting, with the radio no longer working. The symptom is as follows: red LED flashing 3 times, LED off for about 1 second, again red LED flashing 3 times and off... to infinity with this sequence.
In a panic I start a search on the internet and I find that the problem lies in the internal SD card of the radio: practically a digital “hard disk” where the firmware and all the data relating to the license are written. I also discover that I am not the first to suffer from this problem and that, apparently, the “outdated” SD Cards have problems with the new update.
After a few hours of searching on the web, I understand that all I have to do is open a ticket to the Flexradio HelDesk and hope for their help (we are on Saturday evening – Italian time).
The days of Sunday and Monday pass with a bit of anxiety waiting for an answer (unfortunately the weekend and the time zone between Europe and the United States have extended the wait). In the early afternoon of Monday I receive an email from Tim Ellison (W4TME) who, as Customer Experience Manager, guides me with suggestions for doing a “hard reset” of my radio. Obviously I had already done it but, for the sake of scruple, I follow his instructions (including the waiting times between one phase and the next, which are very important); in the end I don't solve anything and the problem persists. I write to Tim again and after about 5 minutes he replies saying that, without a doubt, my SD card has passed away. He write me that he has already informed the persons in charge so that a new SD card will be sent to me. I already think about at least 10/15 days of waiting but… 10 minutes do not pass that a new email is sent to me by Tim who tells me the tracking number of my package with all the instructions for replacing the old SD card.
Just to understand the times (Italian time): I write on Saturday evening…. He replies on Monday afternoon and less than an hour after his first reply, the package with the new SD Card is on its way with UPS... Wow !!!!
Obviously I take note of the tracking number and from the UPS website I note that delivery is scheduled for Wednesday morning (less than 72 hours from departure). A little optimistic I say to myself but... this morning at 10.00am local time the UPS employee rang at my door with the new SD card (the only money spent was € 8.50 for customs duties that UPS wanted… but it doesn't matter).
I replaced the SD card (an easy job that takes few minutes) following the detailed instructions that Tim gave me: in less than 10 minutes the radio was up and running!
All this to say what ?
Although several years have passed since the purchase of the equipment, I must say that the assistance and professionalism of FlexRadio is unparalleled ... .. If it hadn't been for the middle weekend, in less than 72 hours they solved my problem. WELL DONE GUYS!
If you have an "old" FlexRadio 6000 series be sure to upgrade to release 3.3.29…. What happened to me could happen to you but, in any case, if you want to keep up to date you will have to take this risk; however, know that FlexRadio Team can fix the problem in less 72 hours. So only update if you plan not to use the radio for the next 72 hours (European side speaking).
I specify that the problem occurs on “dated” radios that have a 256 MB SD Card and, apparently, are affected by the formatting being updated. For radios of recent production it seems that the problem has arisen in only very few copies.
Warning: when replacing the SD Card, carefully follow the instructions that Tim sends you: do not do it yourself (as we are often used to) but strictly follow the instructions for both assembly and software management!
That's all ... The radio started working perfectly again (I use it remotely with the Maestro interface).
I take this opportunity to thank Tim (W4TME) and congratulate him on his unparalleled efficiency and quickness in serving his customers!
73 - Stefano IK2HKT
Leave a Comment
- 18.7K All Categories
- 141 Community Topics
- 2K New Ideas
- 295 The Flea Market
- 6.3K Software
- 5.4K SmartSDR for Windows
- 95 SmartSDR for Maestro and M models
- 218 SmartSDR for Mac
- 188 SmartSDR for iOS
- 181 SmartSDR CAT
- 116 DAX
- 321 SmartSDR API
- 7.9K Radios and Accessories
- 6.4K FLEX-6000 Signature Series
- 636 Maestro
- 30 FlexControl
- 780 FLEX Series (Legacy) Radios
- 435 Genius Products
- 253 Power Genius XL Amplifier
- 158 Tuner Genius XL
- 24 Antenna Genius
- 124 Shack Infrastructure
- 79 Networking
- 216 Remote Operation (SmartLink)
- 94 Contesting
- 319 Peripherals & Station Integration
- 89 Amateur Radio Interests
- 602 Third-Party Software