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Just ordered my backup SD Card -Thank you Flex

Member ✭✭
edited May 2022 in SmartSDR for Windows

Thank you to the Flex Customer Support Team, the availability of a backup SD card is exactly what I was looking for, just placed my order!

I can now install 3.3.29 when it arrives with confidence, greatly appreciate this option.

73, Ted WR4T

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Comments

  • Member ✭✭

    Ted,

    "Install with confidence"? I'm sure your aware of the ATU issue, as previously mentioned, if that's not a big deal for you go for it! I agree the customer support is fantastic, and I feel they are an industry leader in this space.

    73 Peter W2JV

  • Member ✭✭

    Yes, I am aware of the ATU bug, but with the backup up on hand, upgrading and downgrading if issues arise will be easier to handle.

    I have a KAT500 external tuner with the USB cable for control, pulls up the tuning solution from memory for each 20 kHz band segment. As I tune the RX up and down the band it autotunes in <50ms without having to key the radio. Works a treat, while it was a few more dollars than the internal ATU, it is good for either 600W or 1kW depending on mismatch and is a small fraction of the cost of a TGXL. If I could justify the cost, I would go with the TGXL though.

    Ted, WR4T

  • Member ✭✭✭

    Now that you can buy a back up SD card. Does that mean we no longer get new SD cards for free if ours fail?

  • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Here is how it works.

    You can purchase a card in advance for your own radio. Each card is produced manually.

    From a support perspective, nothing changes. If you have a support case open due to a failed SD Card/Radio, we will end you a card for free.

    You are required to return the defective card from your radio for study and supply an envelope to do that.

    73

  • Member ✭✭✭

    @Mike-VA3MW

    Thank you sir! See you at Hamvention! I won't be coming to the dinner. :-(

  • Member ✭✭

    Hi Mike,

    Is there a forthcoming update to SmartSDR v2.7.6 incorporating the bug fixes and core improvements in v3.3.29?

    Will a v2.x SD card become available in the Flex Store when the v2.x update is released?

    73,

    Larry KB1VFU

  • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    @Larry Benoit

    Nothing that I can comment on at this time. Sorry.

  • Member ✭✭

    Hi Mike,

    Since I am in no hurry, is it possible to have regular First Class snail mail for shipping the Backup SD Card? For 2 ounces this would cost less than $1 instead of expensive rush methods. Thanks for considering.

  • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Not at this time. USPS has been a problem for us for some reason. We seem to loose a lot of small packages or they go delayed for a month before showing up. Then we reship it via a courier, the customer gets it in a day or 2 only to find out that the original package shows up after 2 weeks and then we have to process getting it returned at our costs.

  • Member ✭✭

    Ok, thanks Mike.

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