Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.9.18 and the SmartSDR v3.9.18 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

dax not streaming

Member ✭✭
in FLEX-6000 Signature Series

When my 6400 starts the Dax is not streaming, i can see signals in the slice but no audio . i must reboot two or three time before it will start streaming.

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Comments

  • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Can you post some screens shots of your Radio screen of SmartSDR and the DAX panel.

    Usually, this happens when the DAX slice is not turned on.

    Also, what happens if you just shut down DAX and restart the DAX application.

  • Member ✭✭

    Mike I have not shut down the dax.next time it does it I will take a screen shot

  • Member ✭✭

    Here is screen shot mike

    flex.JPG


  • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    You need to set this to 1


    image.png


  • Member ✭✭

    Mike it would appear to be a software issue if i must restart the 6400 3 times before it starts streaming .

  • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    It might be, or a networking/firewall issue. Software issues show up with multiple reports of the same problem since everyone runs the same software.

    However, it is critical that we determine that all the buttons are in the right place first.

  • Member ✭✭

    How do we plan on doing that Mike I have checked the set up when it's working and when it's not working and i don't see anything different. It work oon the first boot this morning but later in day it took three time restarting before it started streming. i even rebooted the computer but still did not work. The receiver is working just no audio .

  • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    @DonE

    Just confirm. Is the DAX field I circled set to 1? You haven't answered my question yet. If that is set to None (the default) then you will not get any audio to DAX.

    If so, then open a support ticket please.

    helpdesk.flexradio.com

    73

  • Member ✭✭

    Mike i did answer your question, i told you it was 1. I did a Cold Boot yesterday and will see if that fixes the problem.

  • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Sorry if I missed it. I go through hundreds of these posts each day. If you said that, I do not see it in the thread here. DAX has to be turned on in 2 places. In SmartSDR and in SmartSDR DAX. I see it is on in SmartSDR DAX, but I can't tell from your screen shot if DAX 1 is selected without dropping down the selection window.

    What you are seeing is not normal. Why reboot a PC resolves it, doesn't make sense.

    If it was my PC, I would double check that the PC Firewall is off our that it is off for local connections and the NIC card was in a Private mode, not public. For some reason the audio stream from the radio is not making it to the DAX application. It could be that something is blocking UDP packet communications for the audio stream.

    It is time for you to open a helpdesk ticket if you haven't

  • Member ✭✭

    I did a Cold Boot on the 6400 not my PC and for the last two days i have not had the problem

  • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Yes, but that is not normal. I haven't cold booted one of my radios in months.

    These devices are like computer servers, so you can keep them running. And, they have something called persistence so that when you reboot, it returns to the state it was in.

    Your radio has an issue that needs to be dealt with.

  • Member ✭✭

    Mike i agree that you should not need to use the Cold Boot. But since i have had this radio i have been instructed to do it by Tim. So far the radio is not giving me the problem. I have had my 6400 3-1/2 years and it's been back to Austin 4 times in that period, my serial # is 1000 so it was one of the first 6400 made don't know whether i got a lemon or not . I am streaming, now if it starts again i will put a ticket in but hate to send it back again . Thanks for your help.

Leave a Comment

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Quick Links

Categories