Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

updated to 2.7.6 from 2.4.10 --- getting CAT error on startup

Options
Richy
Richy Member ✭✭
in SmartSDR for Windows

Title says it all

Radio is good, so is DAX, profiles seem all good. Just CAT errors out on startup with unhandled error.


CAT Error 2.7.6.JPG

opened a ticket, but won't be seen until Monday - ish

anyone seen this and fixed it ? I'm taking on vacation starting Sunday and hoping to do some digital fun. CAT would be nice to have

happened on two machines both Win10

Comments

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    If you have not fixed this yet, please open a support ticket. For issues such as this, that is your fastest road to a solution.

  • Richy
    Richy Member ✭✭
    Options

    I did open a ticket on Fri night in case someone else had run into it, and first thing Monday morning, Ken NM9P emailed me and started working on it.

    a few hours, few emails, a call and a Team-viewer session, Ken had nailed it. this was a Surface and my Dell laptop at home had the same problem which I was able to fix after Ken explained what he did to fix it.

    The CAT drivers couldn't load for 2.7.6 because 2.4.10 could not be removed even manually.

    After un installing all the previous versions, he installed 2.4.10, then uninstalled clean and re installed 2.7.6 and that worked.

    I followed the same process on my home laptop remotely and that now works like a charm too.

    Thanks Ken ........... all is right in the Flex world again .....


    Rich

    n2ry

  • KD0RC
    KD0RC Member, Super Elmer Moderator
    Options

    Thanks for the update, Rich. It really helps to see the solution to problems published here.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories