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Another Satisfied Customer

VA3AE
VA3AE Member ✭✭
edited July 2021 in FLEX-6000 Signature Series

I just wanted to post a public thank you to Tim for quickly and efficiently helping me get my Flex-6500 back on the air.

I had the dreaded SD card failure and Tim quickly arranged for a replacement to be sent over the border and at no charge to me, even though my '6500 is five years old.

At my first job as a young electronics tech, our boss repeated this mantra in every meeting:

"The Sales team brings them to us the first time but it is the excellent service that keeps our customers coming back".

Tim and his team don't just "talk the talk - they walk the walk" about what is needed to be successful and to keep their customers happy.

Thanks for another positive experience with Flexradio.

73 de Dave, ve3bow/va3ae

Comments

  • David Decoons, wo2x
    David Decoons, wo2x Member, Super Elmer Moderator

    Flex service is excellent! Some of the most helpful people I have met.

    I too came up through the service ranks. In my case Motorola. Through my career at Motorola every step of the way the goal was to strive for Six Sigma quality, both in product and services.


    Dave wo2x

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Thanks Dave

    I passed on your comments. Thanks for taking the time to let us know.


    73

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin

    @VA3AE Dave, thank you for the kind words. 73

  • Mike Steventon
    Mike Steventon Member ✭✭✭

    Likewise, I will reinforce the above remarks. I recently had some superb help from Tim Ellison, who in the end directed a replacement 6600M for me. The problem was addressed promptly and with great courtesy.

    FlexRadio.. you are the best!!!

  • Mr Radio
    Mr Radio Member ✭✭✭

    Always receive a great assistance from OM Timothy.

    Tom

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