SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
The latest 4O3A Genius Product Software and Firmware
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
support
just been very frustrating re my 6600M; it's now the THIRD time the radio is being shipped back to FLEX; first the radio was DEAD out of the box last year with the internal speaker not operating; just back earlier this year I had to return the radio for a NEW SDR CARD; then as everyone else knows there was the software bug until version 3.2.39 was released; now the display has to be replaced; being an orthopedic surgeon here in NYC, ham radio has been a GREAT diversion from the COVID pandemic (NEVER CLOSED MY OFFICE TAKING CARE OF PATIENTS) even to the point where Ive introduced my fiance and future father in law to ham radio; She is studying for her ham license and hopefully will get my moms old call and he will get my brothers old call sign; have been using the Maestro remotely in manhattan, PC in the office, while the radio has been left on at home; have been a ham for over 50 years since high school at Brooklyn Tech and have gotten back into it more than ever( I worked at Harrison Radio, Barry Electronics, Lafayette and Arrow Elecftronics during high school and college); however my old Collins Sline and EFJ boatanchors have been more reliable; so for approximately 1 1/2 years my radio has been nonoperative for almost 3-4 months; and except for one phone call cannot speak to a live person; after spending nearly 15K (radio, amp, and tuner deposit) i think i will look elsewhere for my next radio; this has been extremely frustrating; I know being HEALTHY ALWAYS comes first but radio has been a great diversion during these difficult times; I was not going to complain but when i got an email yesterday saying that FLEX was doing me a favor by sending me a UPS shipping label even with paying for the extended warranty, this whole experience has been very disconcerting; 73's and HOPE EVERYONE STAYS HEALTHY
Comments
-
Hi Arnold
We are sorry that this has been such a poor experience for you. Our apologies. We do appreciate that these things can happen from time to time and we do try to do our best to ensure they do not and to improve procedures to limit them from happening again.
I passed on your message to Dan our Support Director and you can always email him directly at dan@flexradio.com or myself at michael@flexradio.com for issues such as this that you feel require escalating.
73
0 -
ive emailed Dan SEVERAL TIMES NO RESPONSE
0
Categories
- All Categories
- 338 Community Topics
- 2.1K New Ideas
- 607 The Flea Market
- 7.9K Software
- 6.3K SmartSDR for Windows
- 170 SmartSDR for Maestro and M models
- 401 SmartSDR for Mac
- 264 SmartSDR for iOS
- 247 SmartSDR CAT
- 185 DAX
- 371 SmartSDR API
- 9.1K Radios and Accessories
- 19 Aurora
- 190 FLEX-8000 Signature Series
- 7.1K FLEX-6000 Signature Series
- 913 Maestro
- 53 FlexControl
- 859 FLEX Series (Legacy) Radios
- 886 Genius Products
- 450 Power Genius XL Amplifier
- 320 Tuner Genius XL
- 116 Antenna Genius
- 281 Shack Infrastructure
- 197 Networking
- 442 Remote Operation (SmartLink)
- 137 Contesting
- 741 Peripherals & Station Integration
- 137 Amateur Radio Interests
- 954 Third-Party Software