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Maestro B update to 3.2.39 failure

K9SO
K9SO Member ✭✭
in Maestro

Can anyone who has done this update help? Mine isn't going well.

I updated the radio and my PC to 3.2.39 and everything works.

I updated my Maestro A and everything works.

I tried with the Maestro B and the update loads, but now it shows "NO RADIOS FOUND" and I can't log into my account (I only get the infamous "OK" that this was supposed to solve.

I'm missing something here.

Fred

K9SO

Comments

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Fred, do you have a static IP address specified for the Maestro? If so, try setting it to DHCP and see if that helps.

  • K9SO
    K9SO Member ✭✭

    Hi Len,

    I do have it set for DHCP but I'm pretty sure this is an upgrade issue. The upgrade for Maestro B is supposed to take hours. This upgrade took only a minute or two.

    On the version screen, where it usually shows a blue arrow and says "SOFTWARE DOWNLOAD REQUIRED" for unloaded versions, there is no such arrow on 3 different versions of the software (3.2.39, 3.2.34, and 3.1.12). That is something very abnormal and began when I tried to upgrade to 3.2.39


    73, Fred

    K9SO

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Ah, OK. Have you tried upgrading using the wired ethernet port instead of WiFi?

  • K9SO
    K9SO Member ✭✭

    Yes. I am not on WiFi. At this point, I can do nothing since it has become non-responsive.

    I opened a ticket, but so far all they've said is RTFM. That hasn't helped


    Fred

  • K9SO
    K9SO Member ✭✭

    Still no tangible help from my open ticket either. All they say so far is RTFM and try again. No help there so far either. I get one response per day from them and now, with the 4th holiday coming up I fear this will take a very long time to resolve.

    Has ANYONE successfully upgraded the B to 3.2.39? No one has responded to his thread and said so. I'm beginning to wonder ... .

    The upgrade has bricked my Maestro B which now displays very strange behavior on the VERSION screen.


    K9SO

  • K9SO
    K9SO Member ✭✭
    edited July 2021
    IMG_1593.JPG

    The version screen shows 3 versions that do not require a download. This is abnormal behavior. See attached.

  • RFord
    RFord Member ✭✭✭
    edited July 2021

    K9SO I have the Maestro Version B and completed the update on the first day the software was released. Total time of the update was a little over 3 hours.

    If your update process took less time I would recommend trying again...make sure you are on a wired wifi connection. It will take you several hours to complete the update process. During that time it will reboot...

    73 Ronald, W4RJF

  • Lasse SM5GLC
    Lasse SM5GLC Member ✭✭✭

    I guess there is a Catch22 here... the Maestro says no d/l neccesary for 3.2.39 but the install managed to fail, if it only took a few minutes. Question is how to reinstate a proper d/l and install here.

  • RFord
    RFord Member ✭✭✭

    Lasse this is what I would try...I would try to downgrade to an earlier version on the Maestro...after that update completed I would reboot the Maestro and try to install the current version...

    73 Ronald, W4RJF

  • K9SO
    K9SO Member ✭✭

    Thanks for all the suggestions. I tried every one of them. In the end, I had to send the Maestro back to Austin for re-imaging. The upgrade certainly didn't work ... at least for me.

    Fred, K9SO

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Yes, it had to come home for a SPA day and be re-imaged. If you are watching, it was received Monday and is now being shipped back.

  • K9SO
    K9SO Member ✭✭

    As always, the Flex support team took good care of me. It had to be re-imaged after I tried the update. I've received it back and it's working well now. Some other issues were fixed too such as the microscopic login display screen.

    A good day at the spa.

    73, Fred

    K9SO

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