New user, can’t get 6400m to finish setup.

Hi Jim, Have you tried a factory reset yet? With the rig turned off but power applied, press and hold the power button until it turns white, then release it. When you power off the rig, don't turn off the power supply. either press the power button or open the remote on jack. Let the unit go through its power down routine, then wait a couple of minutes for the Maestro part of the rig to do its power down routine, and then you can shut off the power supply. Not sure if any of that applies to your situation, but thought I would mention it, just in case.

I think the next step is to submit a help desk ticket. The Flex folks are really good at remote troubleshooting.

Hi Jim, I just thought of something to try. Can you bring up the 6400M with no internet connection and no computer connected? If that works, the next thing to try is connected to a computer. You can just plug an Ethernet cable between the Flex and your computer (once connected, you will need to reboot both the computer and radio to establish the IP address). Once the Flex is running, start SmartSDR on the computer. If that works, then the issue is likely in your network setup. Hopefully any info that you get from these experiments will move the troubleshooting further along when you chat with Flex.