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Follow feature not working?

K6HN
K6HN Member ✭✭
in Community Topics

I have enabled the "follow" feature in various categories but have not received email notifications despite there being new posts. Am I missing a step to get this feature working?

Any ideas would be appreciated.

Thanks,

Answers

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited August 2020

    @K6HN Did you follow a category or use the bookmark feature on an specific post?

    And make sure you set your notification Preferences in your profile. You may only be getting popups.

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited August 2020

    And I changed this post to a question topic. Please read the following post in the Message Board regarding the creation of Q&A topics: Using New Q&A (Question & Answer) Feature

  • K6HN
    K6HN Member ✭✭

    Hi Tim,

    I selected a Category, then clicked on the "Follow" link. It then changed to "Following" as you see in this clip. I have all notification options selected and did get a notification of your posts here. I checked my SPAM folder and nothing from Flex is in there.


    Annotation 2020-08-18 212646.png


  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin

    @K6HN Did you make sure you set your notification Preferences in your profile to send email notification? You may only be getting popups.

  • K6HN
    K6HN Member ✭✭

    Notification setting are correct.


    Annotation 2020-08-20 113221.png


  • K6HN
    K6HN Member ✭✭

    Some additional info. I am getting notifications for threads that are "Flagged". See below.

    Nothing for any category I have set to "Follow".


    Annotation 2020-08-20 113221.png


  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin

    @K6HN So, if you have posts that have been bookmarked (or as you say, flagged) , and this was a carryover from the old community, you will get notifications on update. To stop this you have to un-bookmark the post (in the top right hand corner of it)

    I'm looking into the "follow" a category issue.

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin

    @K6HN I just did a test with my test user account that is following this category and I received an email update within a few seconds of posting my last comment. Try unfollowing it and then re-following the category.

  • Al_NN4ZZ
    Al_NN4ZZ Member ✭✭✭

    Hi Tim and Gary,

    I'm also not getting any email notifications for categories I have set to following.

    • My notifications are set for EMAIL only
    • my email address is correct
    • I've tried "un-following and re-following, no change

    Anything else to try?


    Regards, Al / NN4ZZ

    al (at) nn4zz (dot) com

    6700 Win10 SSDR V2.4.10

  • K6HN
    K6HN Member ✭✭

    Al,

    Good to hear it's not just me.

    Tim,

    Still not working.

    I do get notifications on threads I have commented in, or have flagged. Following does NOT work.

    Gary

  • Al_NN4ZZ
    Al_NN4ZZ Member ✭✭✭

    Any update -- after two more days, still no emails on categories I've set to FOLLOW. Is this working for other members?


    I'm not getting any email notifications for categories I have set to FOLLOW.

    • My notifications are set for EMAIL only
    • my email address is correct
    • I've tried "un-following and re-following, no change
    • I am getting notifications for posts I created so seems that would confirm my email / notification setup is correct.

    Anything else to try?


    Regards, Al / NN4ZZ

    al (at) nn4zz (dot) com

    6700 Win10 SSDR V2.4.10

  • K6HN
    K6HN Member ✭✭

    Hi Al,

    I don't think they are taking our reports seriously. I to am interested if others are having the same problem and just not reporting it or haven't noticed.

    I would suggest the Admin should make a new account as a simple user, then "follow" some categories without posting in them and see if he gets emails. I bet he won't as I created a second account with a different email address and it has the same issue. No follow emails.

    Gary.

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