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Need the latest SmartSDR or 4O3A Genius Product Software?
SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
The latest 4O3A Genius Product Software and Firmware
SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
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N5BE
Member
My 6600M developed a connectivity issue over the weekend. Submitted a ticket Monday morning after hours (days?) of trying to fix it. I was really concerned my Ethernet port was hosed due to numerous thunderstorms over the weekend. Tim replied with a troubleshooting hint on my router/WiFi extender configuration. Sure enough he had sniffed it out just based on my detailed explanation of conditions. That lead to a call to AT&T to "fix" the router and all is well. The radio was not getting a new IP address from the router. It would boot up ok (sometimes) as a radio but dogparkSDR would not "see" it nor would the Maestro or iPhone. Thank you Tim for the quick and accurate assessment. He not only told me where to look but why. Just terrific support.
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Comments
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Yes indeed !! I have had many similar experiences with Tim and Flex tech support. They don't sit on tickets. Top notch !2
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Thanks again Tim. Nice work!!1
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My Win10 update 1903 **** my DAX today.
From opening ticket to Tim response took about 10 min, after I provided Teamviewer ID, it took Tim another 7-8min to fix my DAX issue.
I did not expect it SO fast and appreciate the quick and professional response.
Thanks Tim!
Sergey, KN7K1 -
You're very welcome, Sergey. 73
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