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The latest SmartSDR Software:
SmartSDR v4.2.20 | SmartSDR v4.2.20 Release Notes
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If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

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N5BE
N5BE Member
edited March 2020 in FLEX-6000 Signature Series
My 6600M developed a connectivity issue over the weekend. Submitted a ticket Monday morning after hours (days?) of trying to fix it. I was really concerned my Ethernet port was hosed due to numerous thunderstorms over the weekend. Tim replied with a troubleshooting hint on my router/WiFi extender configuration. Sure enough he had sniffed it out just based on my detailed explanation of conditions. That lead to a call to AT&T to "fix" the router and all is well. The radio was not getting a new IP address from the router. It would boot up ok (sometimes) as a radio but dogparkSDR would not "see" it nor would the Maestro or iPhone. Thank you Tim for the quick and accurate assessment. He not only told me where to look but why. Just terrific support. 

Comments

  • Joe N3HEE
    Joe N3HEE Member ✭✭
    edited June 2019
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    Yes indeed !!  I have had many similar experiences with Tim and Flex tech support. They don't sit on tickets.  Top notch !
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited June 2019
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    Thanks again Tim.  Nice work!!
  • Sergey KN7K
    Sergey KN7K Member ✭✭✭
    edited March 2020
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    My Win10 update 1903 **** my DAX today.
    From opening ticket to Tim response took about 10 min, after I provided Teamviewer ID, it took Tim another 7-8min to fix my DAX issue.
    I did not expect it SO fast and appreciate the quick and professional response.
    Thanks Tim!
    Sergey, KN7K
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited June 2019
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    You're very welcome, Sergey.  73

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