Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?

SmartSDR v4.1.3 and the SmartSDR v4.1.3 Release Notes
SmartSDR v3.10.15 and the SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

My thanks to Flex

KC0EM
KC0EM Member ✭✭
edited May 2020 in FLEX-6000 Signature Series

Hi,

Once again Flex came through with a solution. I could not get the upgrade to version 3.x to work. I could not get the radio to recognize I had paid for an upgrade. In stepped Eric, KE5DTO, with a solution. This is a new house and wired for high-speed internet access. We have 1 Gb service. There is a modem in the garage. There is not a router anywhere. Central in the house there is a little black box (literally black) that established a WiFi hotspot. It is not a router! I opened it and it uses a WiFi chip and a couple of other chips. My 6500 is directly plugged the computer. Eric found a means to get the update done without a router. I could not ask for more-- Thanks Eric.

VC

KCØEM

Comments

  • Neal_K3NC
    Neal_K3NC Member ✭✭
    edited April 2019
    Not only one of the nicest guys on the planet  but Eric is also one of the smartest. In fact, his whole team is a-grade talent. Thanks to everyone in Engineering!

  • KI4P
    KI4P Member ✭✭
    edited May 2020
    Good to hear, my friend had a similar problem and they went above and beyond. Good to hear good stuff and not arguing all the time
  • Russ Ravella
    Russ Ravella Member ✭✭✭
    edited April 2019
    I've gotta pile on as well.  I had a similar experience with Eric too.  The guy is simply phenomenal.  And I agree with Neal, the whole team is just outstanding.  When people are this good, it seems like you just can't say enough about it...

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories