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Flex stop shipping PGXL?

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Answers

  • Matt-KD5FGE
    Matt-KD5FGE FlexRadio Employee ✭✭
    edited April 2019
    Brad, 

    Thank you so much for your kind words. We LOVE hearing this sort of feedback as we pour a lot of ourselves into the work that we do.

    The greatest reward is to hear that our efforts positively impact others as we truly exist to enrich lives. We hope to accomplish this even in times when we have to share bad news. 

    Thank you again!
  • Brad A. Steffler
    Brad A. Steffler Member ✭✭
    edited July 2018
    Matt,

    I speak, of course as a native Texan! While I live in Mobile, Alabama, a part of my heart wil always be in Texas. My long-suffering family does not understand. But they put up with it!  HI HI.

    Brad
    KE4XJ
  • Bob WØVU
    Bob WØVU Member
    edited July 2018

    It will be.

    Bob w0vu

  • KF4HR
    KF4HR Member ✭✭
    edited July 2018
    Quality costs, nothing new.  The PG-XL isn't the highest priced amp either.  Here's one example: https://www.alpharfsystems.com/?page_id=1519

  • Art - N4QNT
    Art - N4QNT Member ✭✭
    edited July 2018

    Thank you to all of our loyal FlexRadio customers (Flexers) who have been so patiently waiting for the Power Genius XL (PGXL) amplifiers to arrive.

    As you are aware we began shipping the amps in May, and have been slowly rolling out production units after each one completes a rigorous and extensive test/burn in process.

    Last month, as more users began exercising the 6-meter (6M) band in the exciting new FT8 mode, units began showing stress in a way not previously experienced. As a result, an issue in the post-amplifier 6M filter was identified. Our engineering team has already identified root cause and incorporated changes into the design to resolve the stress issues with the amp.

    Unfortunately, this has further delayed our delivery plan, and at this time we expect to resume shipments in approximately 8 - 10 weeks.

    For those individuals who have already received a PGXL we will be rotating each unit through our facility over the the next 6 weeks to address this issue. You will be receiving a more detailed communication in the next few days.

    The cost of this process will be completely covered by FlexRadio and the start date of the 2-year warranty period will be reset to the begin when unit is returned following the update, In the meantime, we recommend not running the amp above 500 watts on 6 Meters.

    Thank you again to all of the faithful Flexers! If you have any questions or concerns, please don’t hesitate to contact me at matt@flexradio.com any time.

    Best regards,

    Matt Youngblood

    VP Sales and Marketing

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