Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
If you are having a problem, please check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

SmartLink server down?

WX7YWX7Y Member ✭✭
edited June 6 in SmartSDR for Windows
SmartLink server seems to be down 
Tried on both my computers and IPAD both radios my 6700 and 6600M 
SmartSDR, and SmartSDR IOS 
Anyone else having this issue or is it just me this afternoon 7/4/2018 

Completed · Last Updated

Answers

  • Brent ParkerBrent Parker Member
    edited July 2018
    Down here too
  • Stephen VA3KXPStephen VA3KXP Member ✭✭
    edited December 2019
    I’m having the same problem with my 6700.
  • WX7YWX7Y Member ✭✭
    edited June 6
    Thanks for checking so I didn't go any further in my trouble shooting
    73's guys
    Bret
    WX7Y

  • Ken W6XBKen W6XB Member
    edited July 2018
    Me too!

  • NA7AA TomNA7AA Tom Member ✭✭
    edited January 2019
    Me too. NA7AA
  • Robert LonnRobert Lonn Member ✭✭
    edited July 2018
    Ok Flex!! You need to install a N+1 fully redundant system! We need 99.99% reliability just like the Internet ringed metro network!!
  • Mike-VA3MWMike-VA3MW FlexRadio Employee, Community Manager admin
    edited July 2019
    Hey All

    Engineering is on top of it even on a holiday.   

    Mike

  • WX7YWX7Y Member ✭✭
    edited June 6
    Thanks guys looks to be up
    Would be nice to have a N+1 redundant server somewhere else in the country though. 
    73's
    Bret
    WX7Y

  • VK7WH WinstonVK7WH Winston Member ✭✭
    edited July 2018
    Same here. Good to know it is being worked on. Thanks
  • VK7WH WinstonVK7WH Winston Member ✭✭
    edited July 2018
    Back up here
  • Adde TjernbergAdde Tjernberg Member ✭✭
    edited April 24
    Not for me...  Still down... (It's up but I can't connect)
  • Johan / SE3XJohan / SE3X Member
    edited July 2018
    Gör väl inget? Du ska väl jobba? lol .. 
  • edited July 2018
    But naturally he runs his radio from work. I worked KH1 yesterday from my office in Stockholm - CW ofcourse, just as it should be.

  • Peter WB6POTPeter WB6POT Member ✭✭
    edited July 2018
    Any update on this?  I'm still unable to remote into station from either desktop or iOS devices.

    Peter
  • Mike W8MMMike W8MM Member ✭✭
    edited July 2019
    I can log in, but can't see my radios.  They all work on my local network, but not SmartLink.
  • WX7YWX7Y Member ✭✭
    edited June 6
    Still works here.
    I did have to re-register my 6600M but my 6700 stayed registered so maybe try re-registering the Radio and log out and back in on the IOS device to see if that will fix it for you.
    The server has been up since about 17 hours ago when I checked it as far as I can tell.

    Bret
    WX7Y


  • Mike W8MMMike W8MM Member ✭✭
    edited July 2019
    Should I re-register my radios????
  • Mike W8MMMike W8MM Member ✭✭
    edited July 2019
    Maybe the SmartLink radio database died and needs re-populated?

    I'll have to go home for that!
  • WX7YWX7Y Member ✭✭
    edited June 6
    try your IPAD first

  • Mike W8MMMike W8MM Member ✭✭
    edited July 2018
    What did they find out?
  • Mike W8MMMike W8MM Member ✭✭
    edited July 2018
    I did.  Same problem.

    "Discovering" forever.
  • Peter WB6POTPeter WB6POT Member ✭✭
    edited July 2019
    I tried clicking the Unregister button.  I get "Radio is connecting to SmartLink servers.  Please wait...", then 20 seconds later,  "Radio registration unsuccessful, could not access SmartLink server."  So re-registering isn't possible either.


  • Mike W8MMMike W8MM Member ✭✭
    edited July 2019
    Is the SmartLink server in an odd location with broken peering issues?

    That might account for why some people have success and not others, depending on individual ISP connections? 

    Probably not, since AT&T, Verizon and Cincinnati Bell are all problematic for me.
  • edited July 2018
    Still no connection for me. This was my maiden voyage to. Haven't been able to connect all day!
  • Mike W8MMMike W8MM Member ✭✭
    edited July 2018
    Same here and it's quite a while since the problem surfaced. Time for a trouble ticket!
  • Mike W8MMMike W8MM Member ✭✭
    edited July 2019
    The issue was solved for me by cold re-booting the radios.

    I saw this suggestion in another thread that I wish I had found earlier.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.