Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?
SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
The latest 4O3A Genius Product Software and Firmware
SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
6400m Spontaneously powers off and reboots & VFO A Spontaneously drifts down in frequency
Options
Clay
Member ✭✭
Received new 6400M Monday March 12, 2018. Today it spontaneously shut down and rebooted. Displayed dialog box saying it was disconnecting and wait for start. Running Software version 2.1.32.38
HW version 2.1.32.104
Also, yesterday the A Slice Receiver VFO spontaneously drifted down about 200 Hz over a 1 second period. Stopped with the 10's digit in the frequency toggling between 6 and 4.
Does anyone know what causes either of these behaviors? And, is there a solution?
0
Comments
-
Try performing a full reset.
0 -
If the reset doesn't fix it, time to open a service ticket.0
-
Check your Power supply voltage perhaps0
-
You don't have your monitor or another rig, amplifier or tuner set on top of it do you? I have seen where if I placed equipment on top of my rig it will affect the rigs operation and the way it behaves sometimes.0
-
Clay, it is possible the VFO knob moved a touch, they will move very easy, some are taking the knob off and placing a felt washer behind it to give a little drag.
The radio may have sensed something not right in the processors and needed to restart. but it is usually caused from a network disconnect.0 -
My experience with that type of shut down/restart, is heat related, mainly the processors and the like getting too hot and rebooting for whatever reason.0
-
I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution. Please respond using the HelpDesk ticket for issue resolution.
If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.
0 -
Welcome back Tim ! We missed you.
0 -
Did a full reset. Although the power button turned white, it didn't blink.
Will see if behavior returns.0 -
Power Supply 13.86 volts before and after power up.0
-
Nothing on top of radio.0
-
Not touching radio when either behavior occurred.0
-
Radio was in receive for hours before behavior occurred. Operating at room temp with minimum 6 inches of clearance on all sides.0
-
Morning Tim. Mine did not reboot. It had been on for about 30 minutes. Was looking at my computer and when I turned towards the flex, the frequency was shifting up and down example 7.192.000 went to 7.192.200 then 300 then back up to 100. I was no where near the radio. Did not bump it. Same thing happen 2 times before.
0 -
This sounds remarkably similar to my 6600M with the auto-changing AF level. When not touching the rig (or having any PC programs interacting with it), the AF level will intermittently change rapidly up and down. Sometimes the change is just a few levels, but it's also gone from 63 to 1 by itself. It doesn't happen when running SSDR. It's happened 5 or 6 times in the past two weeks.
I have a help desk ticket open for this. Perhaps you should open a ticket and reference my ticket 22806 as a potentially similar issue.
73 - David, AG4F0 -
I Put in a ticket David, but forgot to ref: you ticket number. Gray matter is 72 yr old. gets overloaded easy now a days.
0
Leave a Comment
Categories
- All Categories
- 328 Community Topics
- 2.1K New Ideas
- 593 The Flea Market
- 7.8K Software
- 6.2K SmartSDR for Windows
- 168 SmartSDR for Maestro and M models
- 396 SmartSDR for Mac
- 260 SmartSDR for iOS
- 246 SmartSDR CAT
- 179 DAX
- 369 SmartSDR API
- 9.1K Radios and Accessories
- 15 Aurora
- 159 FLEX-8000 Signature Series
- 7.1K FLEX-6000 Signature Series
- 909 Maestro
- 51 FlexControl
- 854 FLEX Series (Legacy) Radios
- 872 Genius Products
- 446 Power Genius XL Amplifier
- 311 Tuner Genius XL
- 115 Antenna Genius
- 278 Shack Infrastructure
- 196 Networking
- 438 Remote Operation (SmartLink)
- 135 Contesting
- 721 Peripherals & Station Integration
- 136 Amateur Radio Interests
- 942 Third-Party Software