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Flex-6500 Times out

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Bob G W1GLV
Bob G W1GLV Member ✭✭
edited March 2017 in SmartSDR for Windows
After removing all traces of Smart SDR, DAX and SSDR Cat and rebooting the computer, I proceeded to install SSDR v1.1.2. To my surprise during the update process the calibration routine times out. Have we got a fix for this anomaly? I tried several cold boots on the radio to no avail. We are back to V1.1.0

Comments

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
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    I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.  If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.
  • KE4G / Dan
    KE4G / Dan Member ✭✭
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    My 6500 ( version 2.10.1) has had the SD card failure also. I have the same Time Out with the three red flashes of the LED.I have tried the Hard Reset, following the instructions that were sent to a friend who also had the SD card fail.
    I still get the same red flashes and Time Out.

    Now for the real frustrating issue.

    I have posted three request on the Help Desk over the last few weeks, and I have received no response from Flex.I have tried logging into the FlexRadio Help Desk to view my request, but I keep getting a message saying: "Couldn't sign you in. Give it a moment and try again."

    Which I have tried numerous times over the past week. I have thought about just ordering a new SD card from the "Products" page, but they they have a warning not to do so without first talking with a tech.

    I even called Flex and left a message on Friday… maybe I will get a call back?

    I hope someone at Flex will see this message and provide a way for me to acquire a new SD card.

    Dan/KE4G

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
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    I created a support ticket for you using the email address that you are using here on the community

    i******@cfl .**.com

  • KE4G / Dan
    KE4G / Dan Member ✭✭
    Options

    Hi Mike,

    Thanks for your efforts to help.
    I have not received any response yet, but I know the bad weather has impacted operations at Flex.
    Hopefully I will hear from someone in the next couple of days.

    73

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