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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.9.18 and the SmartSDR v3.9.18 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
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abot half the time the radio opens up in a non-configured mode with no antennas and no sound. Wha

Member
edited February 2019 in SmartSDR for Windows

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Comments

  • Member ✭✭✭
    edited January 2017
    The word is PERSISTENCE which has not yet been implemented...
  • Member ✭✭✭
    edited February 2019
    I've noticed that if my network isn't correctly configured, you may run into this. Does the problem happen when the 6000 is plugged directly into the PC LAN connection?
  • Administrator, FlexRadio Employee admin
    edited March 2017
    This is not normal. There is something going on that requires more in depth investigation. I am converting your question topic to a problem topic and then creating a HelpDesk support ticket so we can figure out what is going on.
  • Inactive Employee
    edited March 2018
    Late experience nearly always points to a network issue, flaky cables, switches, hubs, but can also be related to firewall/antivirus issues also, along with network configuration.
  • Member ✭✭
    edited November 2017
    I think I have a similar issue I can duplicate the issue every time if I do the following: My radio is on an antenna switch, if the 6700 is not switched to the antenna and I power it up (Orange to green) the radio comes up in a state where it receives nothing on any band I switch to. Some times the radio is slow to show on the network as well after this. If the antenna is switched on or no cable is connected to the antenna port it comes up fine. I suspect the antenna switch shorts all port, which are not connect to the radio and this affects the radio in some negative way.
  • Member ✭✭
    edited November 2017
    I should add one more note. After the radio and software are up and running with the antenna switched off, I see no signals on any band with the antenna switched on. The only way to fix this is to shut down the software and Radio and restart with the antenna switched in. All is fine then.
  • Administrator, FlexRadio Employee admin
    edited March 2017
    Watts - Please open a HelpDesk Support ticket for your issue so we can work it with you individually. For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://support.flexradio.com/ Once the support ticket is submitted, a support engineer will be in contact so we can work on the issue. Make sure to include your radio's serial number.

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