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Is FLEXRADIO maintenance available in Brazil?

pilotbr
pilotbr Member, Unconfirmed ✭
in FLEX-6000 Signature Series
Is FLEXRADIO maintenance available in Brazil?
FLEX6400
73 PP2FM

Comments

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Unfortunately no. You will have to work with the support center in Austin Texas.

  • pilotbr
    pilotbr Member, Unconfirmed ✭
    Unfortunately, many radio amateurs in South America give up on Flex due to the lack of maintenance service!
    They could contact ALPHA TELECOM; they are an excellent technician in Brazil and could be an authorized maintenance service. (https://www.youtube.com/@YvoMunizAlphaTelecom)
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Establishing a dedicated service center in a new market presents significant financial challenges that don't align with our current business model. The capital investment required — including sourcing and shipping specialized test equipment, building calibration infrastructure, training certified technicians, and managing ongoing operational overhead — would be substantial. By consolidating all repairs and calibration work at our primary factory, where the necessary equipment and expertise already exist, we preserve economies of scale and maintain tighter quality control. Decentralizing these operations would fragment that efficiency and ultimately drive up per-unit costs, making our radios less competitive in the very markets we're trying to serve.

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