Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
The latest SmartSDR Software:
SmartSDR v4.2.18 | SmartSDR v4.2.18 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software:
The latest 4O3A Genius Product Software and Firmware
How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

Cannot register to smart link.

Bill_NO4ON
Bill_NO4ON Member ✭✭
in FLEX-8000 Signature Series
I am logged into smartlink, but when I try to register I get "radio registration unsuccessful, PTT timeout"

Is there a problem?
Tagged:

Best Answer

  • Geoff AB6BT
    Geoff AB6BT Member ✭✭✭
    Answer ✓

    To register a Flex Radio with SmartLink, log in to your SmartLink account in SmartSDR, click "SmartLink Setup," then hit Register. Press your microphone's PTT button or the CW key to confirm physical control of the radio.

Answers

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    No, SmartLink is up and running. Did you press the button on the Mic?

  • Bill_NO4ON
    Bill_NO4ON Member ✭✭
    This process has nothing to do with the mic. For shack infrastructure reasons I went with an 8600 with a Maestro. On my Windows 11 PC I open SmartSDR. At the bottom is asks to Connect or Smartlink setup. I chose smartlink setup. I can login and then it says that I am not registered for Smartlink. So I press the register tab and I get the error. I really do not know what I am registering to, but if it is so prominent then it must be important. But it will not let me.
  • Bill_NO4ON
    Bill_NO4ON Member ✭✭

    When I set up the new radio I connected the HFM-3 to the Maestro. Should I have connected it to the radio?

  • Geoff AB6BT
    Geoff AB6BT Member ✭✭✭

    I don't know, I never tried that… but try connecting the mic to the radio or connect a key and try that.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    @whniii385 Grab the SmartSDR V3 manual and step through Chapter 9. It looks like you skipped a step in the radio registration where you are required to have a CW key or Mic connected to the radio and then put the radio into transmit. This step is there as a security feature to make sure you have the radio in your possession.

  • Bill_NO4ON
    Bill_NO4ON Member ✭✭

    This was a great help, I got the radio registered, when I go to the next step and choose Automatic, it also asks for forwarding tcp and udp ports. When left blank and I run test it seems to hang.

    The guide referenced is old. Is there a newer version of the manual that references the forwarding ports?

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    The guide is old, but still current. In automatic mode, you are not required to enter any details.

    Since you stuck, please open a support ticket so the experts can get it sorted out for you. that is why they are there and they are free.

    73

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories