8600M and smartlink setup ?

K3SF

Got new 8600m today and having issue setting up smartlink

have smartlin accoutnsetup fromy 6600M not problem

and

trying to add 8600m to same account but i get error message saying "Smartlink refuse command"

also when doing via

not sure what the issue maybe …

any suggestions appreciate before i submit help ticket

Paul K3SF

Mike-VA3MW

I created a support ticket for this.

BTW, if you haven't yet, run through all the steps in Section 9 of the SSDR User Guild just to make sure you haven't missed something.

73

Trucker

Don't you just love autocorrect!

K3SF

No resolution to date..i am able to register and de-register my 6600m using macssdr but not the 8600m using its front panel or macssdr. working thru help ticket with Ken at flex…lotsa email back and forth to work thru this all day today…

side note…having command issues using xcat on mac m1mini macos 15.4 with 8600m but not 6600m. The commands sent seem to get time out response. investigating this.

I can run macssdr with 8600m and use its cat control with no time out…my current guess is front panel client not quite responding same as 6600m does…

more later as I dig into this…

Paul K3SF

Tom OBoyle

Hi Paul -

I get the same error message here trying to setup smartlink. I submitted a ticket with Flex support. My 6600 worked perfectly before and the 8600 does not.

Did you get your issue resolved?

73 de Tom, N9GUN

K3SF

Hi Tom

I wish you better experience than i have had.

Never Resolve the issue.

After a week of constant interaction with Ken at flex, the 8600 never worked to setup the 8600m on smartlink and would never register either, could not even perform the 'network' test that is builtin cause the test button on front panel was non responsive

As requested by flex, I performed reset/cold boots multiple time to no avail. Alos, traceroute to assure no double gnat and only have one router doing dhcp addressing all other router in bridge mode.

i will admit, i do have complex home network with a few subnets but the subnet that radios are on always work with them.

i also made sure the 6600m was not on the network at the same time when performing any tests.

Hence, today , I sent the 8600M back requesting REFUND…meanwhile my 6600m is working flawlessly.

i will say this, i did not expect that kind of issue as the same version of ssdr is running on my 6600M too.

So maybe sending my 8600M may help flex find the flaw

It is my belief there is a code issue in the front panel that does not appear in the 6600m. Some of this conclusion is also based on timing errors that occur with other CAT s/w (wsjtx for example) in Mac environment that does not happen with the 6600m.

i still think Flex is decent product as proven by my 6600m which i have had since they first came out.

but….

it has now cost me $200 ( shipping plus insurance ) to ship it back which i know i wont recover. That was an expensive learning experience and result of me wanting to be on the leading edge.

Not to mention cost of 8600M ( $6k+) which i expect to receive as refund.

Paul K3SF

SIINC

Don't know if this the same issue, but I can't connect remotely using SmartLink. It comes up with my sign in info but reports to me that no radios are available. All works fine using SmartSDR on a desktop on my home network and have full control with operating the digital modes, but when using a laptop at my office can't sign in. Maybe I'm missing something. Not sure what to do next. All the other radio operations are just fine.

Al

W6AAX

Mike-VA3MW

Al

SmartLink and local LAN connections are totally different animals so to speak. Totally different than Paul's issue which looks like he is dealing with a MESH situation, but I am only guessing since I don't have enough details. If we knew the key IP addresses of the radio and the gateway, it would help to tell the story and possibly the root cause.

If you are having an issue using SmartLink that it is a network routing issue. Do you know what type of internet connection you have? Is it CGNAT or nonCGNAT?

You can always open a support ticket as well.

SIINC

Mike

Good question, I need to investigate type of internet connection. I didn't think it was the same problem as Paul's, just sounded similar.

Thanks for responding.

Al

Mike-VA3MW

Often the symptoms are similar with SmartLink not working correctly. There are many root causes that can cause that.

73

Eric-KE5DTO

Based on the information in this thread (and some other recent questions through our helpdesk), we were able to identify a server side issue with SmartLink where sometimes a 8000 series radio registration would be rejected inappropriately. We came up with a fix and tested it on our staging server yesterday without issue and pushed the fix to the production server this morning. Please give this another try and let us know if this addresses the issue you were having with registration. Thanks.