Is SmartLink working with the 8600?

Pat W5VY

I've replaced my F6700 with a new 8600. The 6700 is having a Spa Day treatment (new Fans, updates, SD Card, etc.) in Austin and should be still registered in SmartLink. I have been unable to register the 8600. When attempting to register the 8600 I see "The radio does not have an Internet connection, An Internet connection is required to configure SmartLink.

I've checked the Windows 11 Firewall and SmartSDR, SmartCAT and DAX are allowed apps for Public and Private. The 8600 connects to PGXL, TGXL, Maestro, PC Running SmartSDR, etc. I have added Port Forwarding for TCP Port 4993 and UDP Port 4994….with no change.

Is there an issue with SmartLink and the 8600? Hovering over the radio ICON on the SmartLink Registration window shows the Radio Serial #, FW 3.8.20, MAC and IP address and "Radio Internet: NONE!" I can connect to the 8600 via SmartSDR on Windows laptop and iOS iPad on the LAN. Sounds like something being blocked to the Internet. Cable based Internet…DOCIS 3.1 Modem with eero 6+ Router/AP Version 6.51.0.36687

Any suggestions?

Thanks,

Pat, W5VY

KD0RC

Hi Pat, SmartLink works with the 8000 series radios. I think that the issue is the port number. I am away from my computer, so I can't look at what I have, but I think that you port forward ports 21000 and 22000 to 4992 and 4993 respectively. Check the documentation to be sure - my memory is pretty terrible...

Mike-VA3MW

If SmartLink is not working on your new radio, make sure you follow all the steps in Chapter 9 of the manual just to make sure you didn't miss anything.

Make sure the radio is getting the proper DHCP IP address and that uPNP is turned on on the Router. This is by far the most reliable way to configure a radio as a simple reboot of either device usually resolves all issues.

If you fully understand networking, portfowards, etc., then feel free to run manual setups. However, if they are somewhat foreign to you, the full automatic mode is the best.

Pat W5VY

Len, thanks for the reply. I just found the presence of second Private IP in the route and that appears to be at least one of the problems. Trace route results:

I'm going to call CableLynx support to inquire. I switched from a Cablelynx supplied Modem/Router (ARRIS TG862) to a Modem only (ARRIS TM3402) and installed the eero 6+ as the router about a month ago. I didn't have any the issues before with the Modem/Router….something has changed with the Modem only option. The eero 6+ WAN port is getting a 206.255.****.**** Public IP via DHCP. That is not in the CGNAT 100.**** range.

Thanks again….you got me headed in the right direction.

73,

Pat, W5VY

Mike-VA3MW

If your previous radio worked, the 8000 will work as nothing has changed within that regard.

If the 10.168.0.1 is the WAN side of your Router, than you are CGNAT'd by your ISP and SmartLink will not function. Which, is confusing if the FLEX-6700 worked as it should.

The critical data is to see the port forwards on the Router and to also know the IP address of the actual radio. That will tell the entire story.