TGLX and PGXL Utilities randomly disconnecting.

KH6XX

Dewey,

I was using a Cisco RV325 router and the disconnects occurred. I then changed to a ISP supplied router since the RV325 reached end-of-life and the disconnects continue. I think you have eliminated cables as the issue. I was thinking of changing my CAT6a out to CAT8 but will now rethink that and save a few dollars as it appears the cable is not related. I am seeing the same thing about rarely disconnecting in transmit mode, but luckily it appears only the app is disconnecting. I do a lot of remote and have a camera on the PGXL and TGXL. When these disconnects occur, I am not seeing any anomalies on the equipment panels or on the reporting in FRStack. These disconnect happen when I remote directly into the PGXL/TGXL apps, or accessing them locally via TeamViewer.

Randy, KH6XX

Mike VE3CKO

Have you investigated the IP addresses being taken by various devices in your LAN network ? Maybe another device in the past had the same IP the TGXL grabbed and periodically that device is powered on, both devices are fighting for the same IP. I could have been a visitor using wifi on your LAN. If you haven't done it, it's worth checking into. Advanced IP Scanner is free. A couple PGXL versions ago, would not let me set a static IP for the TGXL, it would erase everything and want DHCP enabled so since then I haven't tried to give it a static IP. The 6700, PGXL and AG have fixed IPs and in the router I have bound the IP with the MAC.

Recently my DLI switch controlled by a node-red flow would periodically disconnect and/or take several seconds to engage, then just stopped. I found the IP was .100 which happens to be the same as a whole home wifi mesh extender I had recently added so go figure.

Here's another one, what about a DOS attack or some hacker regularly trying to hack into your network. Bigfoot maybe.

KH6XX

Did that already …. not an IP conflict.

Randy, KH6XX

Russ Ravella

Hi Everybody,

Reading through this it actually sounds like there are several issues, likely each with different causes.

Personally I pretty much never see a PGXL disconnect. I get TGXL disconnects fairly often and mine also are never due to RFI. I run an Ethernet sniffer which never shows dropped packets. And I have a version of the problem where the TGXL just stops showing up in the launch window at all when I start things up in the morning. I have to restart it to get it to show up. New CAT6 cables, new high end TP-Link managed switch. No odd ball stuff on the LAN. It seems pretty obvious the TGXL issues described here are a f/w problem. I hope 4O3A checks it out.

73 Russ KR6W (6700, PGXL, TGXL, AG - all latest f/w)

Sergey KN7K

I actually will update my statement - besides PGXL "Reconnecting…" messages, I also do TGXL issue - but it seems like much shorter, it is just a blinking to a dark gray screen for some milliseconds and come back to a normal screen. I think I did not pay attention to TGXL as it is very short compared to PGXL.

I assume TGXL has similar issue but since it is very short I am not able to see "Reconnect…" message.

Sergey

Arizona Mike

My TGXL started with the DISCONNECTS about a week ago. It hapopens when it has been idle, usually after an hour or so. I have to turn the TGXL off and then on again.

This is NOT a network problem, the PGXL does not disconnect (yet).

My system is:

10gb Internal Network w/ Fiber/CAT 8

Router: Ubiquity DM

PGXL/TGXL/Icom 7610

MacBook Pro M3 / Paralells 20 / Windows 11 ARM.

I have filed tickets with 403a and sent email in the past. In my experience, they are useless when it comes to customer service. I hope Flex responds to this issue asap.

Arizona Mike

Forgot to mention, TGXL has FW 1.2.11 Installed,

Mike-VA3MW

Mike

What voltage are your running the TGXL at? Make sure it is more than 15V. Yes, the manual says 13.8V but this is wrong and has been confirmed by 4O3A. The TGXL is good from 15-28V. I used an 18V power supply I found from a clock radio. This might help your disconnects.

The PGXL and TGXL use different network hardware, so it isn't uncommon to see a different reaction.

73

Arizona Mike

MIke,

The TGXL has been running on a solar system at 13.3 volts for the past 6 months with no issue. I do have a 12v to 19v converter and will try connecting to that.

I would imagine that 403a needs to be a bit more careful with their specifications and testing.

Thanks for your quick reply.

Mike-VA3MW

Nice setup.

I am not sure what to say on the 15V but we do know it solves a bunch of issues. My TGXL would not get a DHCP address at 13.8v, ever.

I've used those same pump converters. The 19V one should be fine.

Is there any chance there is some noise or ripple on the DC line? Can you check it with a scope?

73

Arizona Mike

UPDATE…….

After hooking to the 12v to 19v boost converter, the disconnect issues seem to have gone away. I will check again in the AM.

I don't have a scope to check for ripple. All power is being supplied through the four 206 ah batteries not directly from the solar panels. I imagine the batteries do a pretty good job of filtering the dc. Not an electrical engineer but I guess correctly moist of the time. 😂

Thanks

Mike

ArchitectMike1

Mike,

Unfortunately the increased voltage did not solve the issue. TGXL disconnected again a couple hours after I wrote above note.

Won’t reconnect until I shut it down and restart it.