eero port forwarding is useless

KC9NRN

UPNP is enabled, Smartlink can register and unregister fine, Smartlink functionality, no joy. Pointed the following Open TCP 21000 to 4494 and UDP 22000 to 4993 to Flex-6300 IP, still no joy. I can see the radio as available but it won't connect remotely and testing SmartLink fails.

I also run a Plex server and have issues with port forwarding for that as well and it should also use UPNP but since I first got this **** from MetroNet which was right before I went into the hospital I didn't get a chance to test it. Yeah I could replace the eero but since I was in the hospital for 3 months, I need to try and make this work until I can afford new gear.

This is easy stuff, it all worked using my old gear which is gone now, MetroNet support isn't any help and apparently as configured by MetroNet doesn't work for people who need more advanced usage than cookie cutter. 😐️

KC9NRN

Looks like the port and UPNP settings in the eero app are bogus.... I believe I have to purchase a static IP from MetroNet. I'm on hold...... endless hold to find out, praying I get somebody who understands the questions.

WX7Y

My self and a few others I have heard have given up on the EERO's and I returned mine and got some ASUS routers that work so much better in the mesh environment for 1/2 the price and have a easy WEB GUI instead of the **** EERO Phone app which is a big joke to try to configure them with.

Good luck

KC9NRN

I just bought static from them, waiting for it to take effect, should bring my Plex and Flex back up and running outside the home... will post back when I find out.

The eero equipment will not be here for much longer no matter the outcome.

Neil D Friedman N3DF

I guess I’m pretty fortunate. I use the standard stuff Spectrum installed with my WiFi and cable TV and it works great.

KC9NRN

Sadly MetroNet doesn't configure like most companies plus they're Fiber not cable so bunches of homes share a private IP so think double NAT, though UPNP should still work, but wasn't, very well. I got the static IP up and running and now my Plex server is much faster dishing out media perfectly, network cameras aren't seeing any glitches but SmartLink is still no joy. I see traffic but it still doesn't connect. It shows the radio as available even...

Contacting the Helpdesk tomorrow, maybe I'm missing something simple.

KC9NRN

So it looks like it just took a bit but suddenly the radio is working perfectly with SmartLink now, awesome!! 😃

Mike-VA3MW

I use those devices without issue. If you had to purchase a fixed IP address, the problem wasn't the Eero, but your ISP.

KC9NRN

https://community.flexradio.com/discussion/comment/20609692#Comment_20609692

The issue with the eero is the low quality interface and calling it low quality is being nice but it serves its purpose which is generic access. Until I discovered the double NAT I had to rule out the eero since none of the options in it could report back via log or anything if they were working, in fact the port forwarding options should be disabled but that also isn't eero's fault, it's MetroNet's. However it doesn't make the eero a good device to use for me, as soon as feasibly possible I'm replacing it with a better mesh network.

Mike-VA3MW

Ah,

Yes, if you are double nat'd, no matter what the router, you'll have to deal with it manually. The internet world wasn't really designed to be double NAT'd if you are hosting a server (the radio is a server). Then, you need to understand some basic networking.

Before you replace it, make sure you do some testing. My guess is you'll have the exact same issue.

The ideal way to use your EERO is to have a full function router, like pfSense, and then run the EERO in Bridge mode. That way the router does the router stuff and the EERO does the MESH stuff.