Email 2/19/24, how to pay for back order invoice

Nathan

Hello,


I carefully read the email just received. I do not understand from the body how to pay for my maestro order from '22. I need to add the battery to my order. I logged in and added the battery to my cart.



I'm unclear on how to pay for the original order with my maestro and add the battery to pay for both items.



Thanks!

Tim K9WX

Same here, Nathan. The email said, "the following document will guide you through the necessary steps to finalize your payment" but I can find nothing in the email that tells me how to do that or that provides a link that allows me to do that.

When I log into my Flex account, I find that my cart is empty. Nothing to pay for.

Tim K9WX

Tim K9WX

k9kra

Flex Sent me a separate email invoicing me for the Mastero I had originally ordered and honored the original price. I just paid the invoice.

Tim K9WX

@K9KRA when did you order your Maestro C?

k9kra

I ordered it in August 2020. Back then it was the ‘B’ version.

Russ Ravella

Yeah, the email was very incomplete and unclear. I can just guess who wrote it ... I was able to find my order in "Order History" but it only showed the Maestro, not the options I included with the order. Hopefully when the time comes they'll be listed too. I think the price went up on some or all of them since I ordered ?

Congratulations on getting your invoice k9kra ! Be sure to let us know what you think when you get it.

Russ KR6W

WX7Y

I think everyone on the back orders list got the EMAIL, they will send you an invoice when it's your turn.

As the notification said.

Nathan

Thanks for the replies! Even, "As the notification said," because I'm a polite southerner. Hihi. Thanks all.

JRobinsonOnline

Hey,

To pay for your Maestro order from '22 and add the battery, simply proceed to checkout after adding the battery to your cart. During checkout, select Maestro for the original order payment. Then, you can pay for both items together.

Mike-VA3MW

GM all

Are you sure you are looking at the current email? By now, all customers should have received an email from us regarding your Maestro shipment.

The last one, sent mid-last week, had these instructions in it.

If you have any questions or need to reach out to use regarding your Maestro order, please email us at maestro@flexradio.com

Mike

We are thrilled to announce that your Maestro C is in the final stages of preparation and is almost ready to embark on its journey to you! 

Over the next weeks, you will receive an email from our fulfillment team and the payment details.  Your order will ship in the next 1-4 weeks.  :) 

Please read the following carefully: 

Review the Maestro C FAQ Document--this is not your typical FAQ document.   https://bit.ly/maestrocfaq

Watch for your email invoice to show in your inbox.  By following the instructions, you can pay with a Credit Card or use PayPal.

Review the invoice and make 100% sure the shipping address is correct.  If not, email orders@flexradio.com .  Do not reply to the invoice as your reply might get missed.

If you need accessories, create a new 2nd order and add your accessories. https://www.flexradio.com/products/categories/maestro/ 

Include your Maestro C order number in the Comments, and pay for that order online.  This will allow us to send all items at the same time. 

If, for any reason, you wish to cancel your order, please let us know as soon as possible by replying to this email with your order number or the email address you placed the order under.

Thank you for choosing FlexRadio Systems. Your support means the world to us, and we can’t wait for you to experience the unparalleled performance of the Maestro C.